Abishalini Mohanraj
Oxfordshire
Summary
Results-driven professional with a strong background in client management and proven ability in data-driven decision-making to optimize business operations. Highly efficient, well established in fast-paced, challenging environments, and eager to learn. Dedicated with strong communication and teamwork skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Crew Member
McDonald's
Oxford, Oxfordshire
2024.11 - Current
- Provided excellent customer service by efficiently handling order taking, cash register, collaborating with team members to ensure prompt and accurate order fulfillment in a fast-paced environment. Managed inventory levels for efficient operations during peak hours. Flexibly took on various roles to support workflow.
Meeting & Event Team Member (Casual)
Leonardo Hotel
Oxford
2024.09 - Current
- Assisted in managing corporate events while upholding company policies strictly, fostering a compliant work environment. Took part in training programs, leading to skill enhancement.
Specialist SME
HCL Tech SriLanka
Colombo
2024.01 - 2024.08
- Managed the Credit Note and Debit Note (CNDN) process, including order creation and handling requests via SAP. Uploading data across 60 different portals and managed unbilled transactions.
- Handled incoming calls, answering clients, wrote professional letters, emails and memoranda for business communication.
Customer service and operation analyst
Health Recon Connect PVT LTD
Colombo, Sri Lanka
2021.09 - 2023.12
- Claims processing, denial management, payment collection, and revenue generation—including submitting medical records. Handling multiple lines of communication to react quickly to client and patient calls.
- Medical Coding—AAPC Certified, HIPAA Compliant, ICD 10 Billing Claims, Credentialing, VOB, Authorization, denial appealing.
Education
Msc Management and Business Analytics -
Oxford Brookes University
2024.09 - 2025.09
Bachelor of Commerce - International Business
Edith Cowan University
Srilanka 2021.03 - 2023.08
Skills
- Data Visualization (Power BI, Tableau)
- Programming (Python, R, SQL)
- Project Management
- Financial & Invoicing Operations
- Critical Thinking & Problem-Solving
- Stakeholder Communication
- Time Management
- Cross-Functional Collaboration
- Adaptability & Agility
Certification
- ISO 22000/HACCP Hygiene and Food Safety Course
- Professional Diploma in Bartending and Mixology
- Master Barista Course
- Project Management Capacity Building (PMI)
- Diploma in Business Management
- AWS Academy digital badge (Cloud Computing) (Data Engineering)
- CIMA Certificate in Business Accounting (Cert BA)
Timeline
Crew Member
McDonald's
2024.11 - Current
Meeting & Event Team Member (Casual)
Leonardo Hotel
2024.09 - Current
Msc Management and Business Analytics -
Oxford Brookes University
2024.09 - 2025.09
Specialist SME
HCL Tech SriLanka
2024.01 - 2024.08
Customer service and operation analyst
Health Recon Connect PVT LTD
2021.09 - 2023.12
Bachelor of Commerce - International Business
Edith Cowan University
2021.03 - 2023.08