Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amanda Birchall

Amanda Birchall

HADDINGTON,East Lothian

Summary

Driven professional with keen aptitude for financial analysis and problem-solving. Demonstrates proficiency in financial reporting and budget management, coupled with strong interpersonal and communication skills. Committed to driving financial efficiency and supporting organisational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Finance Officer/ Administrator

Richmond's Hope
Edinburgh
11.2023 - Current
  • Updated financial records regularly for streamlined operations and better decision-making.
  • Managed team effectively towards achieving set targets, enhanced overall team performance.
  • Coordinated cross-departmental budget planning meetings, fostered interdepartmental cooperation.
  • Identified areas of cost reduction through careful analysis of expenditure patterns.
  • Maintained high level of accuracy whilst processing payments for improved financial operation.
  • Prepared information, forms and data to assist in seamless and efficient financial audit procedures.
  • Tracked and coordinated reimbursement of Travel expenses, maintaining 100% accuracy month-on-month.
  • Efficiently processed Monthly payroll for 15 staff members.
  • Compiled financial data for business forecasting and budgeting.
  • Conducted regular reviews and official audits to validate recordkeeping and controls.
  • Advised management on financial details related to business operations, inventory levels and budgets.
  • Ensured accuracy in employee records for thorough payroll management.
  • Maintained auto-enrolment pension procedures effectively; upheld employees' future financial security.
  • Maintained confidentiality of staff salaries, resulting in high trust levels.
  • Supported Pension scheme administration efficiently; ensured smooth operation of retirement benefits system.
  • Monitored sick leave and holiday entitlements accurately, preventing discrepancies in payrolls.
  • Implemented changes in salary structure following promotions or increments, maintaining fairness in compensation packages.
  • Handled all matters related to tax deductions, providing clarity and compliance.
  • Managed maternity and paternity pay computations; enabled proper support during family expansion periods.
  • Submitted Real Time Information returns to HMRC monthly; maintained regulatory compliance effortlessly.
  • Streamlined payroll processing by implementing new software systems.
  • Ensured fair treatment of all employees by implementing company policies diligently.
  • Supported staff retention with comprehensive employee support programmes.
  • Implemented new onboarding procedures for smoother integration of new hires into the team.
  • Collaborated with finance team to complete budgeting and forecasting activities.
  • Worked closely with finance department understanding budgeting processes and financial forecasts.
  • Coordinated with finance department for accurate invoicing and payment processing.

Senior Administrator

Brodie Melrose Drysdale
Musselburgh, East Lothian
06.2023 - 11.2023
  • Used strong leadership and administrative abilities to maintain smooth office operations.
  • Responded to, researched and resolved issues from internal staff, external departments and customers.
  • Monitored team performance, delegated tasks and applied strategies to improve quality.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Recorded and processed customer data accurately.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Advised customers on availability, pricing and location of products.
  • Answered 20+ telephone calls per day with professionalism.
  • Established positive relationships with clients by going extra mile to build rapport.

Administrator

Fenton Barns Nursery
North Berwick, East Lothian
01.2023 - 05.2023
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Updated website content to feature announcements and developments.
  • Implemented guidelines and procedures for staff to comply with.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Oversaw database to maintain updated records and accuracy.

Team Member (Weekends)

Home Bargains
Haddington, East Lothian
11.2022 - 02.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all tasks required quickly to maximise performance.
  • Displayed and restocked merchandise by following brand guidelines.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Regularly restocked, arranged and organised merchandise across front aisles to drive product sales.
  • Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Educated customers on promotions, offers and special events to enhance product sales.

Senior Administrator (maternity cover)

Dales Marine Services
Leith , Edinburgh
02.2021 - 01.2022
  • Ran payroll processes and updated employee benefits details.
  • Sourced new suppliers and replenished office stationery.
  • Booked team travel and accommodation within strict budget constraints.
  • Reconciled invoices and administered expense claims.
  • Implemented employee and contractor filing systems to improve administrative efficiency.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies on weekly basis to exceed staff members' needs.
  • Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
  • Answered approximately incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
  • Managed incoming and outgoing calls for busy office.
  • Added new data and notes to project and resource tracking spreadsheets.
  • Replenished office supplies, assisted in payroll, performed record-keeping and tracked time cards for office employees.
  • Exceeded assigned goals by partnering with staff to implement best practices.
  • Planned travel arrangements for staff and executives, coordinating and communicating booking information.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Maintained office files in both electronic and hard copies.
  • Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents.
  • Compiled and analysed data using Microsoft Excel and Access.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
  • Completed reports detailing performance, costs and downtime issues.
  • Created and submitted progress reports to upper management.

Commercial Administrator/ Team Leader (Redundancy)

Atalain Servest
Loanhead, Edinburgh
04.2015 - 02.2021
  • Supported Project Managers with commercial and contract management of consultants and contractors to maintain cost-effectiveness.
  • Responded and assisted customers with account inquiries and updates.
  • Assessed Excel applications, valuations and cost reconciliations to ensure correct costs.
  • Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.
  • Used outstanding troubleshooting skills to identify group programme issues and facilitate streamlined resolutions.
  • Managed costs and billing and resolved financial discrepancies effectively through organisational management of account information using Excel software.
  • Developed lasting rapport with numerous key stakeholders and clients through meetings and email.
  • Performed billing, collection and reporting functions for office generating over £1 Million annually.
  • Verified 400 + salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Concept
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Prepared vendor invoices and processed incoming payments.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Created reports and presentations.

Helpdesk Analyst

Zonal Data Retail Systems
Edinburgh
02.2014 - 05.2015
  • Consistently achieved to 100% service level agreements for enhanced company productivity.
  • Carried out targeted troubleshooting and fault-finding across EPOS software issues, enabling timely fixes.
  • Maintained 100 % client satisfaction rate through first time fix
  • Used log- me in to productively manage high-volumes of incoming incidents and service requests.
  • Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.
  • Issued call log tickets and managed 100+ calls per day, providing regular updates through to ticket closure to maintain first-class customer support.
  • Improved service-user experiences through effective communication and efficient, accurate issue resolution.
  • Utilised expertise in Card machines to resolve declining payments incidents quickly and competently.
  • Assisted online users via live chat, web conference and phone to resolve issues related to Zonal EPOS and card machine use and access.
  • Responded to over 100 individual tickets every day to provide end-user support on Zonal EPOS, and card machine
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.

Education

SVQ Level 4 - Management

RTL
Edinburgh
01.2021

SVQ Level 4 - Business and Administration

RTL
Edinburgh
01.2020

Bachelor of Science - Computer Networks

Edinburgh Napier University
Edinburgh
06.2009

Skills

  • Performance monitoring
  • Reporting and documentation
  • Microsoft Office
  • Team leadership
  • Data collection
  • Performance improvement
  • High accuracy
  • Cash handling
  • Staff education and training
  • Customer service
  • Financial planning expertise
  • Regulatory compliance understanding
  • Adaptability in finance

Certification

  • First Aid Training - 2 years


  • Awareness of Mental Health Issues Training - CACHE level 2
  • Mental Health First Aid Training - External Company

Timeline

Finance Officer/ Administrator

Richmond's Hope
11.2023 - Current

Senior Administrator

Brodie Melrose Drysdale
06.2023 - 11.2023

Administrator

Fenton Barns Nursery
01.2023 - 05.2023

Team Member (Weekends)

Home Bargains
11.2022 - 02.2023

Senior Administrator (maternity cover)

Dales Marine Services
02.2021 - 01.2022

Commercial Administrator/ Team Leader (Redundancy)

Atalain Servest
04.2015 - 02.2021

Helpdesk Analyst

Zonal Data Retail Systems
02.2014 - 05.2015

SVQ Level 4 - Management

RTL

SVQ Level 4 - Business and Administration

RTL

Bachelor of Science - Computer Networks

Edinburgh Napier University

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Amanda Birchall