Abir Bouaziz
Doha,Qatar
Summary
Dynamic sales associate with proven expertise at Saint Laurent Paris, excelling in customer relationship management and visual merchandising. Adept at resolving client issues and enhancing brand loyalty. Leveraging strong communication skills and product knowledge to drive sales and ensure customer satisfaction. Committed to achieving results in fast-paced retail environments.
Overview
7
7
years of professional experience
Work history
Sales Associate
Saint Laurent Paris
Vendome/ Villagio Mall
2022.08 - Current
- Cultivated long-term relationships and fostered brand loyalty through dedicated luxury clienteling.
- Engaged clients through personalised interactions to enhance luxury shopping experience.
- Addressed client inquiries, requests, and complaints promptly to ensure high levels of customer satisfaction.
- Maintained deep brand and product knowledge, sharing collections and brand history to drive sales.
- Managed luxury item shipments to ensure timely stock availability.
- Managed weekly and monthly boutique-to- boutique transfer requests to maximize merchandise availability.
- Conducted daily inventory audits and meticulous stock checks to optimize inventory control.
- Facilitated accurate daily cash reconciliation and register closing procedures.
- Supported marketing initiatives by setting up promotional displays.
- Strengthened store's image through outstanding customer service interactions.
- Led visual merchandising, improving shop floor appeal.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Sales Associate
Galeries Lafayette
Katara
2019.03 - 2022.05
- Greeted customers warmly, fostering a welcoming atmosphere and enhancing overall shopping experience.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchange, and security practices.
- Processes payments by totaling purchases.
- Informed clientele of preferred customer sales and upcoming merchandise, increasing engagement and retention.
- Created and updated customer profiles to maintain accurate records and improve personalised service.
- Oversaw stock counts, ensuring proper inventory levels to support sales efforts.
- Performed visual merchandising.
- Contributed to team efforts by accomplishing related results.
- Primary women's department with 1 year in men's and kids' wear department.
Education
Cabin Crew diploma - training Communication
2017.01 -
Diploma - English level B1
2016.01 -
High school degree - IT
2015.01 -
Skills
- Microsoft Office Suite
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Product knowledge
- Customer relationship management
- Sales strategies
- Conflict resolution
- Problem solving
- Effective communication
- Sales tracking
- Retail store operations
- Verbal/written communication
- Lead database management
- Sales expertise
- Listening skills
- Policy and procedure adherence
- Computers
- POS Machine/ Teller
- Retail software proficiency
- Returns and exchanges management
- Product display setup
- Customised sales techniques
- Stock management
- Order fulfilment
- Upselling expertise
LANGUAGES
Arabic
Native
English
Fluent
French
Intermediate
Korean
Fluent
REFERENCES
Jihene, Guezzi, Manager, 974-3097-9588, Ali Bin Ali Group
Timeline
Sales Associate
Saint Laurent Paris
2022.08 - Current
Sales Associate
Galeries Lafayette
2019.03 - 2022.05
Cabin Crew diploma - training Communication
2017.01 -
Diploma - English level B1
2016.01 -
High school degree - IT
2015.01 -