ABIODUN QUADRI RAHMAN
London,Greater London
Summary
An Energetic and positive team player, with a strong attention to details and focus on excellent Customer Service, with over 8 years of proven track record and experience in delivering premium services as a front house/concierge in high residential environment. Enjoys and thrives in highly pressurized and challenging working environments. Possesses excellent interpersonal communication and negotiation skills, the ability to develop and maintain mutually beneficial internal and external relationships. Attentive Concierge with experience in hospitality and leisure service roles. Confident team player skilled in building positive relationships for productive working and customer environments. Multitasks and prioritizes well to manage busy, varied workloads successfully.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Concierge
Abbatt Property Recruitment
London
08.2024 - Current
- Responsible for ensuring that reception desk is covered throughout the shift.
- Monitoring all persons within the development, ensuring that the resident's security and privacy are protected at all times.
- Maintaining all records and log books held at reception ensuring all activity is recorded for future reference, including deliveries, key movements and all general accuracies.
- Assisting all residents, guests and visitors when and where required.
- Present polite, cheerful and warm welcome to residents and contractors at all times, keeping relationship very professional.
- Last point of contact for customers, residents and contractors providing excellent level of customer service.
- Answering the telephone and internal intercom, logging all messages and deal with all general enquiries
- · Following all health and safety procedures laid down in the staff handbook in recording and reporting incidents/accidents.
- Ensuring all contractors and service personnel in attendance at the building are properly signed in and out issued with the relevant visitors permit or car park permit.
- Ensuring that all keys held at reception are kept securely and logged in and out in accordance with management procedures.
- Carrying out any additional duties as directed by the Estate Manager and or Managing Agents.
- Maintained professional demeanour whilst dealing with difficult situations.
Concierge
Future Direction CIC
London
03.2022 - Current
- · Last point of contact for customers, residents and contractors and providing excellent level of customer service
- · Present polite, cheerful and warm welcome to residents and contractors at all times, keeping relationship very professional
- · Negotiating with contractors and vendors, spot check on contractors and ensuring continuation/enhancement of services
- · Inspecting all contractors and their equipment complies with health & Safety standards as indicated in the RAMS, Security and Fire patrol
- · Ensuring customers/residents health and wellbeing is considered always, and building is safe at all times including communal areas, courtyard, also grounds are cleaned, maintained and secure highest standards
- · Weekly health and safety checks, Lift alarm, Fire alarm, AOV and Emergency lights testing with records adequately kept
- · Use of front of house systems, CCTV, key access and Fob access
- Accurate records are kept and updated, answering telephone calls and emails, ensured that all deliveries are signed for and kept safely
- Ensuring compliance with all relevant regulations and industry guidelines.
- Address client concerns and provide updates on operations
- Prepare incident report and other documentations as needed.
- Greeted guests and managed check-in and check-out procedures.
- Maintained tidy work area to promote cleanliness and quality standards.
- Monitored building entrances and exits to protect occupants from unwanted guests.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Monitored health and safety measures for guaranteed compliance.
Concierge Personnel
Jostam Security Limited
London
01.2018 - 01.2022
- Handling inbound and outbound customers ‘queries over the telephone
- Handling complaints and escalating to the relevant departments
- Booking appointments and issuing passes for visitors
- Delivering an exceptional level of customer service to produce positive results
- Respond to all customer enquiries thoroughly and professionally
- Greet customers in a timely fashion, whilst quickly determining their needs
- Politely assist customers in person and on the telephone
- Collating and gathering data relating to customers feedback, survey and perception on service rendered to them.
- Accurately reporting incident to management staff
- Conducting searches of personnel, vehicles and bags should arise
- Arranging escort of large amounts of money around site
- Monitoring and operating CCTV cameras and recording systems
- Undertaking investigations into reports of theft, aggression and suspicious behaviour
Education
GCSEs -
PEARSON EDEXCEL
LondonSkills
- Word
- Excel
- Customer Service
- Conflict Management
- Time management expertise
- Excellent communication
- Professional appearance
- Team coordination
- Hospitality Services
- Calm Under Pressure
References
References available upon request.
Timeline
Concierge
Abbatt Property Recruitment
08.2024 - Current
Concierge
Future Direction CIC
03.2022 - Current
Concierge Personnel
Jostam Security Limited
01.2018 - 01.2022
GCSEs -
PEARSON EDEXCEL
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