ABIODUN IFEOLUWA LAWAL

• Provide 2nd and 3rd line IT support to employees, troubleshooting software, hardware, and network issues to end user and resolving technical issues.
• Install, configure and troubleshoot desktops, laptops, printers and other peripherals.
• Maintained internet and intranet websites to maximise reliability and usability.
• Administer Active Directory, managing user accounts, permissions, and security policies.
• Configure and troubleshoot network devices (routers, switches, firewalls, VPNs).
• Implement and enforce security protocols to safeguard against unauthorized access and potential threats.
• Assist in cloud migration projects using Microsoft Azure and AWS.
• Maintain accurate records of IT inventory, configurations and support activities.
• Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
• Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
• Backup data and maintain the effectiveness of all computers in use.
• Provided technical assistance to staff members, increased productivity levels.
• Diagnosed network issues for seamless connectivity.
• Conducted regular maintenance checks for prolonged equipment life span.
• Coordinated with vendors during hardware upgrades, improved overall system efficiency.
• Improved system performance with installation of new hardware components.

• Diagnostic utilities and troubleshooting of systems.
• Provide Tier 1 IT Support delivery and record all support issues.
• Installation of software and hardware updates, drivers and applications.
• Setting up user accounts, permission and passwords on Windows Server.
• Monitoring Network usage and Network troubleshooting.
• Inventory Maintenance of Equipment and Configuration of LAN/WAN Network.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Research and learn about suitable software and hardware that support organisation.
• Managing email, anti-spam and virus protection.
• Managing social media and Official Website.
• Perform post-resolution follow up on problem solved.
• Upgraded hardware and software regularly for optimised systems performance.
• Diagnosed and resolved issues related to printers, scanners, and mobile devices.
• Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
• Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
• Managed software licensing agreements; ensured compliance with regulations.
• Trained staff members in new technologies, enhancing overall technical proficiency.
• Spearheaded migration of data to cloud-based systems for improved accessibility and backup security.
• Maintained updated inventory of all IT assets; facilitated efficient asset management.
• Streamlined operations for improved productivity by introducing automation tools.
• Managed technology resources within department budgets.

• Testing hardware components and in conjunction with external computer systems.
• Testing designed software applications to ensure that it meet requirements.
• Debugging designed software applications for hospital to fix errors.
• Facilitated user navigation with intuitive interface design.
• Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
• Established/Installation and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
• Installation of antivirus into all computer system and stay-up-to-date.
• Installed multiple platform workstations, such as Linux, Windows 8 & 10, macOS and Linux, to test hardware and software compatibility.
• Provided 1st -line helpdesk remote and telephone support to clients/ patients

• Observing and learning from experienced employees.
• Performing basic tasks under supervision.
• Working on projects and attending training sessions.

• Developed and implemented new sales strategy that resulted in increase in sales of organization.
• Managed sales pipeline and ensured that all opportunities were tracked and followed up on in timely manner.
• Reported to senior management on team's performance and provided updates on sales goals, pipeline, and other metrics.
• Developed robust client relationships for improved business growth.

GPA: Second Class (Upper Division)

GPA: Upper Credit