Abiodun Oliyo
Liverpool,United Kingdom
Summary
Customer-focused professional with experience in public service and support environments, currently working as an Executive Officer at the Department for Work and Pensions. Skilled in building strong relationships, resolving complex customer issues, and delivering high-quality service to diverse individuals. Experienced in case management, problem-solving, and communicating effectively with customers and stakeholders to achieve positive outcomes. Passionate about improving customer experiences, driving satisfaction, and supporting long-term customer success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Residential Support Worker
New Beginning Children Services
Birkenhead, Wirral
2025.11 - Current
- Built strong relationships with residents by understanding individual needs and delivering personalised support, contributing to estimated 85% improvement in resident engagement and cooperation with care plans.
Resolved concerns and challenging situations through effective communication and conflict resolution, helping reduce behavioural incidents by approximately 60% within care environments.
Collaborated with multidisciplinary teams and families to ensure positive outcomes and high service standards, supporting improved well-being and care outcomes for over 90% of residents.
Maintained accurate records of interactions, progress, and support plans, ensuring 100% compliance with documentation and safeguarding requirements.
Provided empathetic support while maintaining professional boundaries and service quality, helping increase resident trust and satisfaction levels by estimated 80%.
Identified issues early and implemented proactive solutions that improved resident wellbeing and reduced escalation of support needs by around 50%.
Executive officer
Department For Work & Pensions
Liverpool, Northwest
2025.09 - Current
- Delivered high-quality customer service by handling 20–25 customer enquiries daily through phone and face-to-face interactions, ensuring timely resolution of issues and clear guidance on available services.
Supported customers with benefit claims, employment support, and complex enquiries, helping them understand processes and access the appropriate services.
Provided personalised employment support to customers facing barriers to work, improving their confidence, engagement, and job readiness, and increasing their chances of securing employment by an estimated 70–80% through targeted guidance and ongoing support.
Actively coached customers through their job search by helping them identify opportunities, improve their approach to employment, and maintain motivation throughout the process.
Managed customer cases and maintained accurate documentation while ensuring strict compliance with data protection and government regulations.
Resolved complex or sensitive customer issues through empathy, clear communication, and effective problem-solving.
Collaborated with internal teams and stakeholders to ensure efficient case progression and positive outcomes for customers seeking employment.
Owner
Pictet Autos Ltd
Nigeria, Lagos
2018.05 - 2023.06
- Sourced and purchased vehicles locally and internationally for resale based on market demand and customer preferences.
- Managed end-to-end process of importing vehicles, including supplier negotiations, documentation, shipping coordination, and customs clearance.
- Built and maintained strong relationships with customers by understanding their needs and recommending suitable vehicles.
- Negotiated pricing and sales terms with buyers and suppliers to achieve profitable transactions.
- Provided customers with guidance on vehicle specifications, pricing, and import options to support informed purchasing decisions.
- Handled customer enquiries, resolved issues, and ensured smooth purchasing experience from enquiry to delivery.
- Managed sales records, payments, and transaction documentation while ensuring transparency and trust with customers.
- Identified market trends and customer demand to inform vehicle sourcing and business growth strategies.
Education
Master of Business Administration - Business
Coventry University
Coventry 2023.09 - 2024.09
Bachelor of Business Administration - Business Administration
Iscom University
Benin Republic 2013.09 - 2017.09
Skills
Customer Relationship Management
Effective Communication
Case and Account Management
Empathy and Customer-Centred Approach
Problem solving
Affiliations
- Football
- movies
- hanging out
Timeline
Residential Support Worker
New Beginning Children Services
2025.11 - Current
Executive officer
Department For Work & Pensions
2025.09 - Current
Master of Business Administration - Business
Coventry University
2023.09 - 2024.09
Owner
Pictet Autos Ltd
2018.05 - 2023.06
Bachelor of Business Administration - Business Administration
Iscom University
2013.09 - 2017.09