Abiodun Omotoso Olamide
Wakefield,United Kingdom
Summary
Analytical Mortgage Relationship Manager with over 4 years in FCA-regulated environments. Expertise in mortgage application processing, documentation review, and regulatory compliance under MCOB guidelines. Skilled in identifying compliance risks, maintaining audit-ready records, and ensuring adherence to internal policies and FCA standards, all while promoting positive customer outcomes.
Overview
19
19
years of professional experience
Work history
Mortgage Relationship Manager
Santander UK
2026.06 - 2026.06
- Assist clients in their mortgage application, ensuring all required documentation is complete and accurate.
- Conducting thorough assessments of applicants' creditworthiness and financial status to determine eligibility.
- Ensuring all mortgage transactions adhere to regulatory requirements and maintain proper documentation for audit and tracking purposes.
- Maintaining regular contact with clients throughout the mortgage process to ensure smooth application progress and address any concerns.
- Monitoring and evaluating potential risks associated with mortgage lending and implement strategies to mitigate them.
- Working closely with underwriters, credit analysts, and legal teams to facilitate efficient processing of mortgage applications.
- Addressing and resolving customer complaints or issues related to mortgage products promptly and professionally.
Mortgage Enquiry Consultant
Santander UK
2022.04 - 2026.05
- Assessed needs of customers for mortgage products in order to identify leads to be converted to business referrals.
- Conducted detailed review of mortgage enquiries and supporting documentation to ensure compliance with MCOB requirements.
- Assessed affordability information, income evidence, and customer circumstances in line with responsible lending principles.
- Ensured all customer communications meet disclosure standards and provide clear, fair, and not misleading information.
- Tracked mortgage cases to ensure adherence to internal service level agreements and regulatory timeframes.
- Maintained accurate, audit-ready records to support internal compliance monitoring and external regulatory review.
Contract Administrator
Rosevale Associate Limited
2020.08 - 2022.04
- Supported governance and compliance processes within contract management operations, ensuring documentation accuracy and adherence to regulatory standards.
- Reviewed contractual agreements to identify potential financial and operational risks.
- Ensured service level agreements were monitored and documented in line with compliance expectations.
- Maintained structured documentation to support audit and governance requirements.
Customer Services Advisor
Teleperformance UK
2021.06 - 2022.01
- Delivered customer support services within a structured compliance and operational framework.
- Ensured accurate recording of customer interactions and adherence to internal regulatory policies.
- Maintained high standards of data protection and confidentiality.
Area General Services Manager
FirstBank of Nigeria Limited
2013.08 - 2020.08
- Managed operational governance processes and monitored internal control compliance.
- Produced financial and operational reports to support risk and governance oversight.
- Ensured vendor and procurement activities complied with internal approval frameworks.
Customer Service & Product Sales Officer
FirstBank Nigeria Limited
2007.08 - 2013.08
- Addressed customer complaints, adhering to internal governance procedures to enhance customer satisfaction.
- Managed regulated customer documentation, ensuring accuracy and compliance with account record-keeping standards.
- Verified documentation accuracy, ensuring compliance with banking operational standards to maintain operational integrity.
Education
Certificate - Mortgage Advice and Practice (CeMAP)
London Institute of Banking & Finance
Master of Business Administration (MBA) -
Obafemi Awolowo University
Ile-Ife, Nigeria.Bachelor of Science (BSc) - Quantity Surveying
Obafemi Awolowo University
Ile-Ife, Nigeria.Skills
- Mortgage Lending
- FCA & MCOB Regulatory Compliance
- Affordability & Eligibility Assessment
- Regulatory risk management
- Policy interpretation
- Case Tracking & SLA Monitoring
- Data Analysis & Microsoft Excel Proficiency
- Customer fairness
Timeline
Mortgage Relationship Manager
Santander UK
2026.06 - 2026.06
Mortgage Enquiry Consultant
Santander UK
2022.04 - 2026.05
Customer Services Advisor
Teleperformance UK
2021.06 - 2022.01
Contract Administrator
Rosevale Associate Limited
2020.08 - 2022.04
Area General Services Manager
FirstBank of Nigeria Limited
2013.08 - 2020.08
Customer Service & Product Sales Officer
FirstBank Nigeria Limited
2007.08 - 2013.08
Certificate - Mortgage Advice and Practice (CeMAP)
London Institute of Banking & Finance
Master of Business Administration (MBA) -
Obafemi Awolowo University
Bachelor of Science (BSc) - Quantity Surveying
Obafemi Awolowo University