ABIODUN Gbadamosi
BIRMINGHAM,UNITED KINGDOM
Summary
I'm a result oriented and purpose driven business administrator, with passion to improve service delivery process in good time. I have acquired very skilled hands-on experience across corporate & individual customer management, relationship maintenance, complaint resolution, task management, information security, team collaboration, business & process development. I am very skilled to handle tasks within and outside the scope of my experience.
Dedicated and energetic housekeeping professional who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude.
Energetic and enthusiastic member of domestic staff skilled in housekeeping and multitasking. Tireless in face of continuous household needs and always ready for new assignments. Completes quality work with attention to detail and time management abilities.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
House Keepper
BLUE ARROW RECRUITMENT AGENCY
BIRMINGHAM, WEST MIDAND
01.2023 - Current
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Delivered faultless cleanliness standards and exceptional guest care.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Communicated with other staff to determine best use of resources and guest care.
HEALTH CARE SUPPORT WORKER/CARER
ADEMOLA CLINIC
LAGOS
04.2020 - 12.2022
- Taking the Patient vitals signs such as blood pressure
- Assisting with daily living activities such as eating, showering and using the toilet
- Helping tidy the patient room Assisting nurses and other staff when needed
- Utilizing equipment to move patients when necessary reports to Nurses and reviewing and important changes in patient's conditions
BANKING OFFICER
JAIZ BANK PLC
07.2013 - 04.2020
- Supervise activities of Operations staff to ensure timely and efficient service delivery to customers Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents Ensure that branch ATMs are fully functional at all times; In the case of faults, guarantee timely and efficient solution management measures are in place Ensure prompt and proper processing of money transfer and funds transfer (local &
- Foreign) Provide timely and accurate reports (institutional and regulatory) on Branch
- Operations in prescribed formats and interval Provide timely and accurate reports (institutional and regulatory) on Branch
- Operations in prescribed formats and interval Ensure budget discipline and cost control measures
- Ensure proper documentation for all transactions and authorize transactions within approval limits To provide overall leadership and direction for service delivery at the branch, coordinate operations, processes, customer services, physical structure and utilities and general administration of the Branch Authorize major branch expenditure/transactions in line with the Bank's approved authority expense policy and limits (expense management) Ensure proper investigation of cash shortages/overages induced by tellers and ensure proper approval is in place to book same where necessary or recover same from staff as established
- Improve operational efficiency at the Branch to boost audit rating Participate in the development of the Bank's corporate strategy and act as support to other sub-units in the branch/Bank Proactively identify referral opportunities utilizing the fundamentals of the sales process by uncovering customer needs and suggesting bank products and services Co-ordinate and supervise all operational units and ensure strict compliance with regulatory standards and policy Define performance goals for sub-teams and monitors/evaluates achievement of such goals on a regular basis Conducts and identifies training needs of team members on a regular and designated basis
SPECIAL TELLER
KEYSTONE BANK LTD
04.2011 - 06.2013
- Accurately processing a variety of financial transactions Achieve personal referral goals and actively participate in branch sales promotions and take part in weekly sales meetings
- As a branch team member, will be responsible to identify and refer sales opportunitiesby uncovering financial needs and educating customers on banking products and services
- Balancing work daily, and supporting the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures
- Maintain a professional manner to build customer confidence and trust
- Play an integral role in achieving branch goals Proactively identify referral opportunities utilizing the fundamentals of the salesprocess by uncovering customer needs and suggesting bank products and services Provide retail and commercial customers with excellent service by processing a variety of transactions accurately and efficiently, including deposits, withdrawals, loan payments and check cashing
- Support the Bank's guidelines for providing excellent customer service, including greeting customers, smiling, using their name and building a rapport with customers that generates customer loyalty
Teller
WEMA BANK PLC
06.2009 - 03.2011
- Accurately process cash deposits received from customers
- Achieve personal referral goals and actively participate in branch sales promotions Balance work daily, and support the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures
- Proactively identify referral opportunities utilizing the fundamentals of the sales process by uncovering customer needs and suggesting bank products and services.
Head Customer Service Unit
INTERGRATED MICRO FINANCE BANK, IMFB
01.2008 - 04.2009
- Supervise activities of the customer service unit
- Build and consolidate pleasant relationship with the bank's corporate customers and maintain good disposition towards all customers to ensure the Bank retains the necessary accounts
- Ensure effective and timely service delivery to customers at all customer service units
- Documentation control, updates and safe keep
- Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
- Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
- Liaise with market-facing bank staff to facilitate customer service delivery and to reduce service delivery bottlenecks
- Manage access to the Customer Service desk such that access is restricted to prospective account holders and customers to prevent leakage of information to strangers
- Review account opening documents and ensure timely opening of the accounts on the system for all requests with required documents or with the appropriate deferrals
Education
Senior School certificate -
SSCE
NIGERIAPGD -
NATIONAL TEACHER INSTITUTE
KADUNA, NIGERIA 04.2011 - 07.2012
HND - Marketing
KADUNA POLYTECHNIC
ND - Business Studies
KADUNA POLYTECHNIC
Diploma - Production Management
KADUNA POLYTECHNIC
GCSEs -
SMC COLLEGE KADUNA
HND - undefined
Diploma - undefined
Timeline
House Keepper
BLUE ARROW RECRUITMENT AGENCY
01.2023 - Current
HEALTH CARE SUPPORT WORKER/CARER
ADEMOLA CLINIC
04.2020 - 12.2022
BANKING OFFICER
JAIZ BANK PLC
07.2013 - 04.2020
PGD -
NATIONAL TEACHER INSTITUTE
04.2011 - 07.2012
SPECIAL TELLER
KEYSTONE BANK LTD
04.2011 - 06.2013
Teller
WEMA BANK PLC
06.2009 - 03.2011
Head Customer Service Unit
INTERGRATED MICRO FINANCE BANK, IMFB
01.2008 - 04.2009
Senior School certificate -
SSCE
HND - Marketing
KADUNA POLYTECHNIC
ND - Business Studies
KADUNA POLYTECHNIC
Diploma - Production Management
KADUNA POLYTECHNIC
GCSEs -
SMC COLLEGE KADUNA
HND - undefined
Diploma - undefined
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