Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Timeline
Work Availability
Generic

Abiodun Folorunso

Kent,Crayford

Summary

Managed security at multiple locations, ensuring safety and compliance. Provide high-quality service, customer care, and project management. Utilized problem-solving, technology, and teamwork for situational awareness; coordinated with law enforcement. Enhanced safety, supported welfare projects, and delivered exceptional service, maintaining integrity and trustworthiness. Driven professional with exceptional organizational and communication skills, coupled with knack for problem-solving and team collaboration. Capable of managing timelines and resources while coordinating with stakeholders to ensure project success. Eager to contribute to success and growth of [Passenger services Agent ] role.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Project management coordinator

Al A'ARAFWELFARE CIC
Kent, Kent
11.2023 - Current
  • Kept calm under pressure, delivering excellent customer service.
  • Implemented change management processes smoothly during ongoing projects.
  • Maintained accurate records of all project activities.
  • Handled unexpected challenges efficiently, ensuring smooth workflow.
  • Gathered requirements from clients for tailored solutions.
  • Tracked milestone achievements to keep everyone informed about progress.
  • Facilitated risk assessments to predict potential issues.
  • Enhanced communication by organising regular project meetings.
  • Allocated resources for efficient project completion.
  • Achieved team harmony with effective conflict resolution strategies. Customer Call Management: Efficiently managed over 50 customer calls per day, showcasing strong communication skills and ability to handle high-pressure situations.
  • Achieved team harmony with effective conflict resolution strategies.
  • Coordinated project tasks to ensure timely completion.

Security officer

CIS Security
City of London, City of London
01.2014 - Current

Responded to alarms with swiftness, ensuring minimal disruption to operations.

  • Upheld strict access controls to ensure building security.
  • Patrolled premises regularly, contributing to safe work environment.
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Ensured smooth traffic flow in car park by directing vehicles efficiently.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto premises. Customer Call Management: Efficiently managed over 50 customer calls per day, showcasing strong communication skills, and ability to handle high-pressure situations.
    Sales Improvement: Successfully increased sales by 10%, demonstrating keen understanding of customer needs, and effective sales strategies.
  • Maintained order by monitoring CCTV screens and reporting suspicious activities.
  • Patrolled premises regularly, contributing to safe work environment.
  • Collaborated with security teams and emergency services to resolve urgent situations.

Education

Some College (No Degree) - PROJECT MANAGEMENT.

GOOGLE PROJECT MANAGEMENT
10.2024

Professional Development - Project Management

GOOGLE
N/A
07.2023 - 08.2024

Skills

Communication

  • Attention to detail
  • Adaptability
  • Pressure handling
  • Gantt charts creation
  • Software development lifecycle understanding

Affiliations

  • Travel: Demonstrates a passion for the industry and understanding of travel needs. Languages: Shows ability to communicate with diverse passengers. Volunteering: Reflects strong interpersonal skills and a desire to help others. Public Speaking: Enhances communication skills and confidence in handling passenger queries. Customer Service Workshops: Commitment to improving service skills. Problem-Solving Games: Enhances quick thinking and decision-making abilities. Fitness: Physical stamina to handle long shifts and assist passengers with luggage. Cultural Studies: Knowledge of various cultures to better serve international travellers. Technology: Familiarity with systems used in ticketing and passenger management. Photography: Can assist travellers with capturing memories and shows attention to detail.

Languages

English
Fluent
Arabic
Intermediate

Timeline

Project management coordinator

Al A'ARAFWELFARE CIC
11.2023 - Current

Professional Development - Project Management

GOOGLE
07.2023 - 08.2024

Security officer

CIS Security
01.2014 - Current

Some College (No Degree) - PROJECT MANAGEMENT.

GOOGLE PROJECT MANAGEMENT

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Abiodun Folorunso