ABIN THOMAS
Luton,United Kingdom
Summary
Technically-minded work with background in troubleshooting and repairing wide variety of mobile devices. Focused on providing exceptional customer service. Reliable worker with high energy and commitment to productivity.
Overview
8
8
years of professional experience
Work History
Food and beverage assistant
Macdonald Hotels
Marlow, Buckinghamshire
07.2023 - Current
- Actively listened to guests and understood when managing complex food service complaints.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Provided first-class customer care through helpful, friendly service.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Warehouse operative
Yodel
Hatfield, Hertfordshire
09.2022 - 01.2023
- Carried out stock control and maintained quality standards high for audits.
- Moved stock around by hand, using forklift truck or lifting gear.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Performed tagging and labelling of warehouse inventory.
Mobile phone repair technician
Foneshack
Ernakulam, Kerala, India, Kochi
01.2016 - 08.2022
- Provided estimates and quotes for repairs to customers.
- Provided glass replacements for damaged screen.
- Diagnose and repair Apple , Android and Windows Phone.
- Addressing both hardware and software issues.
- Interacting with customers.
- Performed software updates to fix bugs and patch vulnerabilities.
- Deconstructed mobile devices to analyse faults, perform replacements or recycle parts.
- Tested repaired devices and confirmed correct functionality with no new issues.
- Offered technical support and advice on mobile device issues and repairs.
Finance executive
Guzty Acceron's PVT.LTD
Ernakulam, Kerala, India, Infopark
12.2020 - 11.2021
- Reviewed activity reports and financial statements to accurately determine progress against objectives.
- Managed cash flow and liquidity, optimising investment opportunities.
- Implemented cost accounting methodologies, identifying areas for cost reduction
- Provided leadership in financial forecasting, enabling proactive financial decision-making.
Restaurant supervisor
Asian Culinary, Chopstix
Ernakulam, Kerala, India, Kochi
11.2018 - 10.2020
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Attended regular training to obtain and update food safety certificates.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Entertainment service provider
PVR Cinemas
Ernakulam, Kerala, India, Edapally
09.2016 - 07.2017
- Received and actioned feedback to improve contribution to overall performance.
- Organised time and resources for smooth and orderly workflow.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Offered detailed product and service advice based on customer needs.
- Improved customer satisfaction ratings through responsive query resolution.
Education
Master of Science - Management with Digital Marketing
University of Hertfordshire
Hatfield 09/2022 - 10/2023
Diploma of Higher Education - Mobile Phone Repair Technician
Glon, Ihub Institute of Digital Technology
Ernakulam, Kerala, India 01/2021 - 06/2022
Bachelor of Business Administration - Aviation
Mar Athanasius Arts And Professional Collage
Ernakulam, Kerala, India 2018 - 2020
Diploma in Airport Management - Aviation
Mar Athanasius Arts And Professional Collage
Ernakulam, Kerala, India03.2020
Skills
- Smartphone maintenance and repairs
- Functionality testing
- Failure analysis and resolution
- Diagnostics
- Website troubleshooting
- Social media management
- Customer loyalty building
- Team management
- Relationship-building
- Creative problem solving
- Product sales optimisation
- Technical writing
- Software testing
- Cash handling
Languages
English
Fluent
Hindi
Fluent
Tamil
Fluent
Malayalam
Fluent
Timeline
Food and beverage assistant
Macdonald Hotels
07.2023 - Current
Warehouse operative
Yodel
09.2022 - 01.2023
Finance executive
Guzty Acceron's PVT.LTD
12.2020 - 11.2021
Restaurant supervisor
Asian Culinary, Chopstix
11.2018 - 10.2020
Entertainment service provider
PVR Cinemas
09.2016 - 07.2017
Mobile phone repair technician
Foneshack
01.2016 - 08.2022
Master of Science - Management with Digital Marketing
University of Hertfordshire
09/2022 - 10/2023
Diploma of Higher Education - Mobile Phone Repair Technician
Glon, Ihub Institute of Digital Technology
01/2021 - 06/2022
Bachelor of Business Administration - Aviation
Mar Athanasius Arts And Professional Collage
2018 - 2020
Diploma in Airport Management - Aviation
Mar Athanasius Arts And Professional Collage
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