Abin Biju Thomas
Swansea, UK
Summary
Assistant Underwriter with a solid foundation in data analysis and customer service. Experienced in managing underwriting tasks, including new business quotes, renewals, amendments, and cancellations, while maintaining strict compliance with regulatory standards. Proficient in Python, SQL, R-Studio, SPSS, Tableau, and Excel for data tracking, reconciliation, and reporting. Adept at analysing large datasets to derive actionable insights, streamline workflows, and enhance operational efficiency. Seeking to leverage analytical expertise to improve underwriting processes, drive data-driven decision-making, and support robust data governance initiatives.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Underwriter
IQUW / ERS
Swansea
11.2023 - 03.2025
- Customer Relationship Management: Collaborated with insurance brokers and direct clients to address new enquiries, policy amendments, and policy renewals, ensuring a high customer satisfaction.
- Communication and Liaison: Acted as a key liaison between the business and customers, providing regular updates on the progress of enquiries and maintaining effective working relationships with brokers and other stakeholders.
- Continuous Learning and Subject Matter Expertise: Proactively built knowledge of products and services, became a subject matter expert in the field, and actively participated in a culture of change, both as an individual and as a valuable team member.
- Organised team-building games as part of Fleet social to boost team morale and engagement.
Event Coordinator
Kings Events
09.2021 - Current
- Assisted in planning and coordinating various corporate and social events, ensuring seamless execution.
- Collaborated with internal and external stakeholders to meet client expectations and deliver successful events.
- Managed event logistics, including venue selection, vendor coordination, and budget tracking.
- Utilised project management skills to meet tight deadlines and handle multiple tasks effectively.
- Conducted post-event evaluations to gather feedback and identify areas for improvement.
Marketing Executive Intern
Andrew Private Ltd
06.2022 - 08.2022
- Analyse and report on the content performance, providing insight and recommendations for improvement.
- Scheduled posts using an editorial calendar such as Hootsuite, promo videos and Facebook.
- Ability to maintain good relations across all stakeholders in the organisation.
- Implemented efficient CRM systems to streamline customer interactions and communications.
- Assisted in market research and competitor analysis to identify opportunities for growth and improvement in marketing efforts.
- Developed a strategy for social media marketing with cohesive messaging across multiple platforms.
- Liaised with board members and stakeholders to discuss budgetary and operational needs and goals.
Education
MSc - Management of Information Systems and Technology
Coventry University
Coventry, UK 09.2021 - 08.2022
BSc - Information Technology for Business
Coventry University
Coventry, UK 09.2018 - 06.2021
Skills
- Technical skills: Python, SQL, R-Studio, SPSS, Power BI
- Project methodologies - SCRUM, Kanban
- MS Office Suite
- Collaborative leadership, Team player
- Decision-making efficiency
- Insurance market understanding
- Underwriting principles
- Project Management
- Risk management principles
- Data Visualization: Tableau, Excel
(advanced formulas, dynamic
charts) - Data Analysis: Big Data Intelligence and Modelling,
Statistical Modelling - Data presentation
- Business development
Affiliations
- Fitness Enthusiasts
- Reading
- Camping/Hiker
- Volunteering
Languages
Malayalam
Fluent
English
Fluent
References
References available upon request.
Timeline
Assistant Underwriter
IQUW / ERS
11.2023 - 03.2025
Marketing Executive Intern
Andrew Private Ltd
06.2022 - 08.2022
MSc - Management of Information Systems and Technology
Coventry University
09.2021 - 08.2022
Event Coordinator
Kings Events
09.2021 - Current
BSc - Information Technology for Business
Coventry University
09.2018 - 06.2021
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