Art Paintings and Sculptures
ABIMBOLA ODUNAIYA
HR & CUSTOMER EXPERIENCE SPECIALIST
Summary
8 years of building a career as an HR & Clientele support professional within the
scope of my academic qualification and experience and I can confidently say act of service, adaptability, self motivation and good team spirit are my major strengths, ability to learn, reinvent my self and productively bring value in becoming an asset to every organization I worked with has been the highlight of my career
journey so far, and as I look forward to better opportunities.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
TRANSPORT FOR GREATER MANCHESTER
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Handling Large volume of queries related to travel passes, journey reservations, contactless payments, and journey planning.
- Managed multiple systems simultaneously to process customer requests efficiently.
- Maintained accurate records of customer interactions and resolutions.
- Provided high-quality customer service while working independently and within a team.
- Continuously developed skills to enhance service delivery and support business objectives.
HUMAN RESOURCES OFFICER
BOSAK MICROFINANCE BANK
09.2019 - 01.2023
- HR TRAINING & ONBOARDING: Provided training sessions for new hires, ensuring seamless onboarding and integrating them seamlessly into the workplace environment.
- EMPLOYEE SUPPORT & ADVISORY: Acted as the first point of contact for HR-related inquiries, offering guidance on policies, payroll, and workforce best practices via email, phone or in person.
- WORKFORCE MANAGEMENT & SCHEDULING: Managed staff rota's, rosters, and timesheets, ensuring efficient scheduling and compliance with company policies and labor laws.
- CLIENT & STAKEHOLDER ENGAGEMENT: Worked closely with internal teams and external stakeholders to improve HR processes, payroll management, and compliance documentation.
- DATA MANAGEMENT & COMPLIANCE: Ensured accurate employee records and policy adherence, assisting with audits and regulatory compliance.
- Performance & Retention Strategies: Designed and executed employee engagement strategies, improving retention and job satisfaction.
CUSTOMER SERVICE OFFICER
SITYI BUSINESS ENTERPRISE
10.2017 - 07.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Master of Science - INTERNATIONAL HUMAN RESOURCE MANAGEMENT
THE UNIVERSITY OF PORTSMOUTH
Portsmouth, United Kingdom 04.2001 -
CIPD LEVEL 7 ( Associate Membership)
CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT (
UNITED KINGDOM07-2024
Bachelor of Science - BUSINESS ADMINISTRATION
AJAYI CROWTHER UNIVERSITY
04.2001 -
Skills
Excellent Communication skill
Excellence Customer Service & Client Engagement
Self Motivation
Time Management
Adaptability & Flexibility
Remote & Hybrid Support
Team Player
Customer Call Management
HR & Payroll Systems Proficiency
Training & Development
Client-Centric Solutions
Interests
Tea enthusiasts
Networking
Cycling
Cooking
Timeline
Customer Service Officer
TRANSPORT FOR GREATER MANCHESTER
11.2023 - Current
HUMAN RESOURCES OFFICER
BOSAK MICROFINANCE BANK
09.2019 - 01.2023
CUSTOMER SERVICE OFFICER
SITYI BUSINESS ENTERPRISE
10.2017 - 07.2019
Master of Science - INTERNATIONAL HUMAN RESOURCE MANAGEMENT
THE UNIVERSITY OF PORTSMOUTH
04.2001 -
Bachelor of Science - BUSINESS ADMINISTRATION
AJAYI CROWTHER UNIVERSITY
04.2001 -
CIPD LEVEL 7 ( Associate Membership)
CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT (
Similar Profiles
Thomas TyrrellThomas Tyrrell
Interchange Supervisor at Transport for Greater ManchesterInterchange Supervisor at Transport for Greater Manchester
Jason KingJason King
TECHNICAL Business Analyst at Transport for GREATER MANCHESTERTECHNICAL Business Analyst at Transport for GREATER MANCHESTER
Faye RobertsFaye Roberts
Assistant Transport Strategy Officer at Transport for Greater ManchesterAssistant Transport Strategy Officer at Transport for Greater Manchester
Abin JaisonAbin Jaison
Customer Service Officer at TSACustomer Service Officer at TSA
Shankar KarunanithiShankar Karunanithi
Customer Service Officer at Sats LtdCustomer Service Officer at Sats Ltd