Summary
Overview
Work history
Education
Skills
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Accomplishments
Certification
Timeline
Generic

ABIMBOLA MOLUGA

LONDON

Summary

Dedicated healthcare professional with expertise in patient care coordination, therapeutic interaction, and palliative care. Proficient in handling medical equipment, healthcare software, and special needs adaptations while adhering to confidentiality laws and the equalities act. Demonstrates strong risk assessment capabilities, behavioural management techniques, and empathy in practice to support diverse patient needs. Committed to enhancing community outreach efforts and delivering compassionate care aligned with best practices in healthcare.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Health and social care worker

TAMU HOMES
Maidstone, Kent
02.2022 - Current
  • Coordinated recreational activities for promoting social interaction among clients.
  • Maintained clean and safe environments for optimal patient care.
  • Delivered end-of-life care with utmost empathy, easing the transition period for patients and family members alike.
  • Conducted risk assessments on home environments to ensure client safety.
  • Administrated medications according to prescribed plans, ensuring proper treatment adherence.
  • Worked closely with healthcare professionals to deliver comprehensive client service.
  • Carried out housekeeping duties such as shopping or cleaning; improved living conditions for patients.
  • Responded promptly to emergency situations ensuring patient safety.
  • Supported physical therapy exercises contributing towards recovery and increased mobility.
  • Developed individualised care plans aimed at improving patient quality of life.
  • Provided emotional support to clients, improving their mental wellbeing.
  • Handled sensitive information confidentially in accordance with data protection laws.
  • Prepared nutritious meals for patients, aiding in their overall health improvement.
  • Transported patients to appointments and outings, facilitating their mobility needs.
  • Offered companionship to clients which reduced feelings of loneliness and isolation.
  • Assisted with personal care tasks, enhancing client's dignity and comfort.
  • Responded calmly to manage crises and emergency situations.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.

Customer relationship officer

SAPSYSTEMS LIMITED
Chatham, Kent
02.2017 - 11.2021
  • Streamlined communication channels between different departments for improved customer service delivery.
  • Conducted regular reviews of client accounts, offering personalised solutions based on individual needs.
  • Delivered outstanding customer service, resulting in increased brand advocacy.
  • Devised strategies to reduce churn rate by improving overall customer experience.
  • Facilitated regular contact with key clients to maintain a high level of service.
  • Collaborated closely with the sales team to ensure coordinated approach towards customers.
  • Improved customer loyalty by promptly addressing concerns and resolving complaints.
  • Took ownership of all customer queries, ensuring speedy resolution.
  • Handled complex negotiations with clients, resulting in mutually beneficial agreements.
  • Engaged in proactive communications to keep customers informed about new products and services.
  • Developed strong relationships with customers to understand their needs better.
  • Served as primary point of contact for key accounts providing timely assistance.
  • Monitored customer activity to recognise account growth possibilities.
  • Coached and mentored teams on best practices to improve customer care.
  • Evaluated consumer data to identify improvement gaps and opportunities.

Logistics officer

NESTLE UK
GATWICK, West Sussex
06.2012 - 02.2017
  • Reviewed contracts with freight forwarders ensuring best rates and services were secured.
  • Provided leadership within the logistics team, fostering a positive working environment.
  • Devised contingency plans for potential supply chain disruptions.
  • Coordinated with suppliers for timely delivery of goods.
  • Developed strong relationships with transport providers for better service.
  • Upheld health and safety standards whilst handling hazardous materials during transportation and storage process.
  • Optimised inventory control systems to reduce waste.
  • Leveraged supply management experience and industry contacts to streamline distribution activities.
  • Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Resolved inventory discrepancies, minimising loss and maintaining account accuracy.
  • Advised on transport types, routes and schedules to improve operational efficiency.

Education

Bachelor of Science - HEALTH & SOCIAL CARE MANAGEMENT

Anglia Ruskin University
London

NVQ Level 5 - HEALTH & SOCIAL CARE MANAGEMENT

TUTOR CARE
London
09.2018 - 08.2020

Skills

  • Understanding of confidentiality laws
  • Handling medical equipment
  • Healthcare software proficiency
  • Assisting with personal hygiene
  • Risk assessment capabilities
  • Patient care coordination
  • Therapeutic interaction
  • Community outreach expertise
  • Knowledge of equalities act
  • Behavioural management techniques
  • Palliative care experience
  • Empathy in practice
  • Special needs adaptations
  • Basic life support

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Affiliations

  • Reading Books and Articles
  • Solving games and Puzzles

Accomplishments

Team Leader of the year 2024

Improving Efficiency & Solving Complex Problems

Exceeding Expectations Whilst Meeting Set Targets

Increased Clients Satisfaction

Certification

Understanding Banking Business - Agusto & Co

NVQ Certificate Diploma In Customer Services

NVQ Level 5 I Health & Social Care



Timeline

Health and social care worker

TAMU HOMES
02.2022 - Current

NVQ Level 5 - HEALTH & SOCIAL CARE MANAGEMENT

TUTOR CARE
09.2018 - 08.2020

Customer relationship officer

SAPSYSTEMS LIMITED
02.2017 - 11.2021

Logistics officer

NESTLE UK
06.2012 - 02.2017

Bachelor of Science - HEALTH & SOCIAL CARE MANAGEMENT

Anglia Ruskin University
ABIMBOLA MOLUGA