ABIMBOLA MOLUGA
LONDON
Summary
Dedicated healthcare professional with expertise in patient care coordination, therapeutic interaction, and palliative care. Proficient in handling medical equipment, healthcare software, and special needs adaptations while adhering to confidentiality laws and the equalities act. Demonstrates strong risk assessment capabilities, behavioural management techniques, and empathy in practice to support diverse patient needs. Committed to enhancing community outreach efforts and delivering compassionate care aligned with best practices in healthcare.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Health and social care worker
TAMU HOMES
Maidstone, Kent
02.2022 - Current
- Coordinated recreational activities for promoting social interaction among clients.
- Maintained clean and safe environments for optimal patient care.
- Delivered end-of-life care with utmost empathy, easing the transition period for patients and family members alike.
- Conducted risk assessments on home environments to ensure client safety.
- Administrated medications according to prescribed plans, ensuring proper treatment adherence.
- Worked closely with healthcare professionals to deliver comprehensive client service.
- Carried out housekeeping duties such as shopping or cleaning; improved living conditions for patients.
- Responded promptly to emergency situations ensuring patient safety.
- Supported physical therapy exercises contributing towards recovery and increased mobility.
- Developed individualised care plans aimed at improving patient quality of life.
- Provided emotional support to clients, improving their mental wellbeing.
- Handled sensitive information confidentially in accordance with data protection laws.
- Prepared nutritious meals for patients, aiding in their overall health improvement.
- Transported patients to appointments and outings, facilitating their mobility needs.
- Offered companionship to clients which reduced feelings of loneliness and isolation.
- Assisted with personal care tasks, enhancing client's dignity and comfort.
- Responded calmly to manage crises and emergency situations.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
Customer relationship officer
SAPSYSTEMS LIMITED
Chatham, Kent
02.2017 - 11.2021
- Streamlined communication channels between different departments for improved customer service delivery.
- Conducted regular reviews of client accounts, offering personalised solutions based on individual needs.
- Delivered outstanding customer service, resulting in increased brand advocacy.
- Devised strategies to reduce churn rate by improving overall customer experience.
- Facilitated regular contact with key clients to maintain a high level of service.
- Collaborated closely with the sales team to ensure coordinated approach towards customers.
- Improved customer loyalty by promptly addressing concerns and resolving complaints.
- Took ownership of all customer queries, ensuring speedy resolution.
- Handled complex negotiations with clients, resulting in mutually beneficial agreements.
- Engaged in proactive communications to keep customers informed about new products and services.
- Developed strong relationships with customers to understand their needs better.
- Served as primary point of contact for key accounts providing timely assistance.
- Monitored customer activity to recognise account growth possibilities.
- Coached and mentored teams on best practices to improve customer care.
- Evaluated consumer data to identify improvement gaps and opportunities.
Logistics officer
NESTLE UK
GATWICK, West Sussex
06.2012 - 02.2017
- Reviewed contracts with freight forwarders ensuring best rates and services were secured.
- Provided leadership within the logistics team, fostering a positive working environment.
- Devised contingency plans for potential supply chain disruptions.
- Coordinated with suppliers for timely delivery of goods.
- Developed strong relationships with transport providers for better service.
- Upheld health and safety standards whilst handling hazardous materials during transportation and storage process.
- Optimised inventory control systems to reduce waste.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Liaised with customers and other departments to plan timely transportation of goods.
- Resolved inventory discrepancies, minimising loss and maintaining account accuracy.
- Advised on transport types, routes and schedules to improve operational efficiency.
Education
Bachelor of Science - HEALTH & SOCIAL CARE MANAGEMENT
Anglia Ruskin University
LondonNVQ Level 5 - HEALTH & SOCIAL CARE MANAGEMENT
TUTOR CARE
London 09.2018 - 08.2020
Skills
- Understanding of confidentiality laws
- Handling medical equipment
- Healthcare software proficiency
- Assisting with personal hygiene
- Risk assessment capabilities
- Patient care coordination
- Therapeutic interaction
- Community outreach expertise
- Knowledge of equalities act
- Behavioural management techniques
- Palliative care experience
- Empathy in practice
- Special needs adaptations
- Basic life support
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Affiliations
- Reading Books and Articles
- Solving games and Puzzles
Accomplishments
Team Leader of the year 2024
Improving Efficiency & Solving Complex Problems
Exceeding Expectations Whilst Meeting Set Targets
Increased Clients Satisfaction
Certification
Understanding Banking Business - Agusto & Co
NVQ Certificate Diploma In Customer Services
NVQ Level 5 I Health & Social Care
Timeline
Health and social care worker
TAMU HOMES
02.2022 - Current
NVQ Level 5 - HEALTH & SOCIAL CARE MANAGEMENT
TUTOR CARE
09.2018 - 08.2020
Customer relationship officer
SAPSYSTEMS LIMITED
02.2017 - 11.2021
Logistics officer
NESTLE UK
06.2012 - 02.2017
Bachelor of Science - HEALTH & SOCIAL CARE MANAGEMENT
Anglia Ruskin University