Abimbola Adewumi
Socia Media Moderator
Washington,United Kingdom
Overview
18
18
years of professional experience
Work History
Social Media Moderator
Bimzpro Fashion Outfit
03.2015 - Current
- Reviews and aggregates customer issues and complaints across social media channels to recognize and report negative and positive trend.
- Communicates directly with customers using the company voice via social media (e.g. Facebook, Twitter), addressing complaints, engaging in voice with social media influencers, and escalating customer support issues to proper channels
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Responded to and engaged with customers on social media pages to promote products and services.
- Partnered with IT support to troubleshoot and address platform issues.
Customer Service Representative
Bimmzpro Fashion Outfit
03.2009 - 04.2014
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Administrative Assistant
Hopefield Nursery And Primary School
01.2006 - 07.2009
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
Master of Science - Microbiology
Northumbria University
United Kingdom09.2023
Skills
- Creative problem solver
- Microsoft Office Proficiency
- Strong Interpersonal Skills
- Exceptional communication skills
- Social Media Management
- Salesforce
- Social Media and Promotions
- Traffic Monitoring
- Client Relations
- Detail oriented
- Project coordination
Timeline
Social Media Moderator
Bimzpro Fashion Outfit
03.2015 - Current
Customer Service Representative
Bimmzpro Fashion Outfit
03.2009 - 04.2014
Administrative Assistant
Hopefield Nursery And Primary School
01.2006 - 07.2009
Master of Science - Microbiology
Northumbria University
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