Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Abilash Jerom Patrick

Milton Keynes

Summary

Ambitious and motivated Business Management student due to graduate in August 2026, with over five years of experience in customer-facing roles across hospitality and service environments. Experienced in building positive customer relationships, handling enquiries, resolving problems and delivering a consistently professional service. Progressed within the hospitality industry from a bar-based role into reception, developing strong communication, organisational and customer service skills. Proven ability to increase sales through effective upselling and customer-focused recommendations. Now seeking to begin a long-term career in the property industry, with a particular interest in residential sales, lettings and property management. Eager to learn, develop professional sales and negotiation skills and contribute to the success of a growing estate agency.

Overview

2
2
Languages
6
6
years of professional experience

Work history

RECEPTIONIST

Kent's Hill Park Training and Conference Centre
Milton keynes
2024.07 - 2026.07
  • Improve guest experiences by providing friendly, effective first-contact communication.
  • Support guest satisfaction by resolving enquiries quickly with accurate information.
  • Strengthen customer relationships through personalised service and confident interpersonal engagement.
  • Maintain service excellence while completing varied tasks independently and efficiently.
  • Enable smooth operations by coordinating with colleagues across departments daily.
  • Deliver positive resolutions by addressing concerns professionally through sound problem-solving.

BAR STAFF MEMBER

Kents Hill Park Training and Conference Centre
Milton keynes
2021.01 - 2024.07
  • Delivered customer service and built positive guest relationships in busy hotel operations.
  • Increased bar sales by 20% using upselling and needs-led product suggestions.
  • Used confident communication to understand preferences and recommend suitable products.
  • Managed guest requests professionally to support positive stays and repeat visits.
  • Trained and mentored new staff to maintain service standards and team performance.

Education

Bachelor of Business Administration - Business Management

London school of science and technology
Luton

Certificate of Higher Education - Business Management

Milton Keynes College
Milton Keynes
09.2021

Skills

  • Customer Service & Relationship Building
  • Excellent Verbal Communication
  • Sales & Upselling
  • Negotiation & Persuasion
  • Customer Enquiry Handling
  • Problem Solving & Complaint Resolution
  • Business & Commercial Awareness
  • Professional & Confident Manner
  • Time Management & Organisation
  • Teamwork & Collaboration
  • Microsoft Word & PowerPoint
  • Digital Marketing

Languages

English
Advanced (C1)
A1
German
Upper intermediate (B2)
A1

Timeline

RECEPTIONIST

Kent's Hill Park Training and Conference Centre
2024.07 - 2026.07

BAR STAFF MEMBER

Kents Hill Park Training and Conference Centre
2021.01 - 2024.07

Bachelor of Business Administration - Business Management

London school of science and technology

Certificate of Higher Education - Business Management

Milton Keynes College
Abilash Jerom Patrick