ABIGAIL WILKINSON

• Led team members during busy service periods to ensure efficient day-to-day operations.
• Maintained high standards of customer service to enhance customer satisfaction in a fast-paced environment.
• Supported staff to foster a positive, safe, and welcoming venue environment.

• Delivered exceptional customer service in high-pressure hospitality environment, enhancing guest satisfaction.
• Supported sales growth through knowledgeable product recommendations and attentive service.
• Ensured compliance with company and venue standards during shifts, promoting consistent service quality.
• Built strong leadership and management skills through increasing responsibility within the business.

• Led shifts during busy periods, coordinating staff and maintaining service standards.
• Completed KPI and compliance checks, promptly addressing operational issues to maintain standards.
• Accurately logged issues and implemented practical resolutions to enhance operational efficiency.
• Opened and closed venue, ensuring adherence to security procedures and operational requirements.
• Prepared the site for daily operations and service.

• Trained and coached staff to enhance performance and deliver consistent service.
• Supported team performance while upholding company service standards.
• Provided staff with necessary equipment, information, and knowledge to perform their roles effectively.

Graduated with a 2:2 degree in Policing and Investigations.

• Graduated with Honours

Geography – B | Psychology – B | Health & Social Care – D