Abigail White

As a Project Coordinator at Orbital Net, I play a key role in overseeing the execution of both telecom and internal projects, ensuring they are completed on time, within scope, and on budget. My responsibilities include coordinating teams, managing procurement, ensuring strict compliance with regulatory guidelines, maintaining quality assurance, monitoring performance, and mitigating risks. I also support and plan fibre network projects in accordance with PIA regulations and best practices, ensuring network designs are cost-effective and align with deployment strategies.

Key Responsibilities:

• Coordinate day-to-day project activities, ensuring efficient use of resources and adherence to timelines.
• Manage procurement processes, including sourcing materials, negotiating with suppliers, and tracking inventory.
• Facilitate communication with a wide range of stakeholders, including suppliers, contractors, councils, civil engineers, and Openreach, to ensure smooth project delivery.
• Assist in the development and execution of project plans, ensuring alignment with client objectives and project goals.
• Support the planning and design of fibre networks in line with PIA regulations and industry best practices, ensuring cost-effective and efficient deployment strategies.
• Track project milestones, budgets, and timelines, providing regular progress updates to internal teams and clients.
• Address project-related issues promptly, collaborating with cross-functional teams to resolve challenges and maintain client satisfaction, while flagging and mitigating risks throughout.
• Support the management of project documentation, including contracts, reports, meeting notes, and compliance records.
• Maintain a customer-centric approach by liaising directly with clients to address inquiries and ensure expectations are met.

• Coordinate & support hiring, recruitment, and training strategies to build a successful clinical team.
• Facilitate constructive communication between stakeholders for project clarity and alignment.
• Address stakeholder and patient complaints and resolve issues.
• Discuss issues and brainstorm solutions with various groups and individuals to maintain project progress.
• Streamline processes to improve and optimise office operations.
• Analyse and resolve complex resource management issues for optimised scheduling.
• Coordinate and minute meetings, documenting SMART actions and decisions.
• Monitor processes and propose recommendations for improvements.
• Manage databases and information systems, maintaining accurate and accessible records (EMIS Web & BlackPear).
• Demonstrate resilience and composure under pressure for successful project outcomes.
• Build and maintain strong relationships with partners and key stakeholders; whilst retaining positive relationships with agencies to source external candidates.
• Liaise comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
• Forecast clinician absence trends to plan team resourcing.
• Receive and process stock using inventory management system.
• Apply critical thinking to analyse problems, evaluate solutions and select best decisions.
• Represent CHA and promote company values with exceptional service and presentation.

• Clinical diary management - optimised appointments, reduce wait lists and generated more revenue for Hearbase.
• Practiced complaint resolution (reduce complaints being escalated)
• Proactively contacted patients to upgrade their product and warranty.
• Managed and processed patient NHS referrals.
• Contacted manufactures to request updates, information and create orders.
• Routine stock audits for clinicians to ensure clinic efficiency.

• Responsible for real-time and intraday management (FTE 120).
• Accountable for business call centre answer rates.
• Processed staff absences, holiday requests, EOM Payroll.
• Produced KPI reporting for insight and analytics (adherence, productivity & call wait times).
• Monitored and proposed effective shift schedules to match business requirements, optimising performance and maximising staff satisfaction.
• Deliver daily/weekly meetings with stakeholders to address trends, patterns, concerns.
• Liaised with the contact centre's training team to implement and schedule staff coaching, team briefs, product and also personal training.
• Designed strategic schedules to promote productivity.
• Partnered collaboratively with other departments to determine optimum schedules for special projects.
• Input current metrics into tracking documents and spreadsheets and prepared reports.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.

• Generated Key Performance Indicator reporting to drive better performance.
• Scheduled relevant coaching and training for staff to increase their product and sales knowledge
• Analysed sales trends to plan team resourcing.
• Represented Saga PLC at conferences and business events.
• Delegated tasks to make best use of individuals' skills.
• Maintained and increased sales by planning and implementing sales and service strategies.
• Set individual and team revenue based SMART actions.

• Used outstanding problem-solving and communication skills to appease dissatisfied customers and overcome barriers to succeed with the sale.
• Targeted questioning techniques to determine customer needs and appropriate support.
• Established positive customer rapport using multiple communication channels.
• Specialised in current market campaigns to generate additional revenue.
• Attended company marketing roadshows to showcase our products.
• Collaborated with the marketing department to brainstorm revenue streams for the team.

• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Served customers to drive sales and deliver top-quality experiences.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.

• Supported store goals by maximising sales opportunities and providing great quality service.
• Assessed food quality before serving customers to meet high-quality standards, whilst prepared within target timeframes.
• Took orders at counter and drive-through with clear communication and professionalism.
• Trained in food safety and hygiene practices.