Abigail Smith
Hereford,United Kingdom
Summary
Organised and compassionate professional with a background in Veterinary Nursing. Skilled at managing multiple tasks and the ability to prioritise workload, now looking to apply these transferable skills in an administrator position. Experienced in managing sensitive information and maintaining accurate documentation whilst ensuring compliance with data protection. Experienced in using computer systems similar to CRM with booking appointments and procedures, maintaining clear and accurate clinical notes, billing, communication, and other administrative tasks. Proficient in Microsoft Office with excellent written and verbal communication skills.
Overview
13
13
years of post-secondary education
13
13
years of professional experience
Work history
Manager and Cook
Red Barn Cafe
2024.04 - Current
- Maintained food safety standards and completed regulatory paperwork to a high standard.
- Achieved a 5 food hygiene rating through consistent compliance checks.
- Ran daily café operations during owner absence, supervising staff and workflows.
- Trained new and existing staff on hygiene standards and workplace procedures.
- Handled required administration to meet legal and regulatory standards.
- Prepared and served fresh food to order with high quality.
Registered Veterinary Nurse
Brookfield Veterinary Practice
2023.07 - 2023.12
- Provided high standards of nursing care to animals before, during and after procedures, reporting any concerns to the Veterinary Surgeon.
- Conducted nurse consultations to educate owners on animal health, nutrition and preventative care.
- Conducted diagnostic tests including radiographs and laboratory work.
- Used veterinary computer systems to maintain clear accurate medical records, manage invoices and client information whilst always adhering to confidentiality regulations.
- Booked appointments and scheduled procedures with clients in person and over the phone communicating professionally and effectively.
Student Veterinary Nurse and receptionist
YourVets Solihull
2019.09 - 2023.06
- Nominated for Veterinary Nurse of the Year with Petplan Awards.
- Supported animal handling, monitoring and basic nursing care under supervision.
- Managed reception duties including greeting clients, booking appointments, answering phone calls and using computer systems to update patient and client information.
- Accurately prepared and processed insurance claims in a timely manner.
- Maintained hygiene and infection control standards throughout the practice.
Waitress and events
Hampton Court Castle and Gardens
2014.07 - 2019.01
- Provided excellent customer service in a busy cafe taking orders, serving food and drink and maintaining a clean and welcoming environment.
- Assisted in food preparation, stock management, ordering and cash handling.
- Worked events including weddings and private functions, providing professional table service.
Shop Assistant
Millets
2013.08 - 2014.07
- Greeted and assisted customers, providing product advice and excellent customer service.
- Operated the till, processed transactions and handled cash and card payments.
- Stocked shelves, organized displays and maintained a clean and tidy environment.
- Assisted with stock checks, ordering and deliveries.
Education
VetSkill Level 3 Diploma - Veterinary Nursing Companion Animals
Solihull College
2020.01 - 2023.01
BSc (Hons) - Animal Science
University of Reading
2016.01 - 2019.01
Level 3 - Animal Science and Business Management
Hartpury College
2015.01 - 2016.01
Level 2 - Animal Care and Management
Holme Lacy College
2013.01 - 2014.01
8 GCSE’s B to C - Including Maths, Science and English
Aylestone School
2007.01 - 2012.01
Skills
- Strong communication skills
- Administration systems
References
References available on request
References
References available upon request.
Timeline
Manager and Cook
Red Barn Cafe
2024.04 - Current
Registered Veterinary Nurse
Brookfield Veterinary Practice
2023.07 - 2023.12
VetSkill Level 3 Diploma - Veterinary Nursing Companion Animals
Solihull College
2020.01 - 2023.01
Student Veterinary Nurse and receptionist
YourVets Solihull
2019.09 - 2023.06
BSc (Hons) - Animal Science
University of Reading
2016.01 - 2019.01
Level 3 - Animal Science and Business Management
Hartpury College
2015.01 - 2016.01
Waitress and events
Hampton Court Castle and Gardens
2014.07 - 2019.01
Shop Assistant
Millets
2013.08 - 2014.07
Level 2 - Animal Care and Management
Holme Lacy College
2013.01 - 2014.01
8 GCSE’s B to C - Including Maths, Science and English
Aylestone School
2007.01 - 2012.01