Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Abigail Smith

Warwick

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Receptionist

WCG
Leamington Spa
04.2022 - Current
  • Managed front desk operations and greeted all visitors warmly.
  • Answered multi-line phone system and directed calls efficiently.
  • Scheduled appointments and maintained calendars for multiple staff members.
  • Processed incoming and outgoing mail with attention to detail.
  • Assisted clients with inquiries and provided necessary information promptly.
  • Scheduled and confirmed appointments.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained up-to-date knowledge of current education, safeguarding, and Prevent regulations.

Exam Invigilator

WCG
Leamington Spa
06.2023 - Current
  • Supervised exam environments to ensure compliance with testing protocols.
  • Monitored student behavior to maintain a focused testing atmosphere.
  • Prepared examination materials and ensured proper distribution to candidates.
  • Conducted pre-exam briefings to clarify rules and procedures for students.
  • Identified and addressed any irregularities during the examination process.
  • Managed seating arrangements for large numbers of students efficiently and effectively.
  • Provided support and guidance to invigilators who were new or inexperienced.
  • Responded promptly to technical issues that arose during an exam session.

Bar Supervisor

Elephant and Castle
Warwick
10.2020 - 08.2022
  • Supervised bar staff to ensure excellent customer service and efficient operations.
  • Trained new employees on beverage preparation and service standards.
  • Managed inventory levels for drinks and supplies to minimize waste.
  • Enforced health and safety regulations to create a safe environment.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.
  • Performed opening and closing procedures each day.
  • Assisted with ordering supplies and restocking items as needed.

Barista Manager

Chah Ltd.
Leamington Spa
08.2009 - 05.2018
  • Managed daily operations and staff schedules for busy coffee shop environment.
  • Ensured compliance with health and safety regulations in food handling practices.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted guests with pleasant smile and superior customer service.
  • Coordinated with vendors and suppliers to ensure timely delivery of high-quality products.

Education

Level 3 Diploma - Dental Nursing

Warwickshire College
07-2014

A Levels - Sociology B Psychology C English Language C

Myton School
07-2012

GCSE - 11 GCSE's Grades B-C

Myton School
07-2009

Skills

  • Data entry accuracy
  • Customer relationship management
  • Mail processing
  • Multi-line phone operations
  • Front desk management
  • Appointment scheduling
  • Health and safety compliance
  • Effective communication
  • Attention to detail
  • Staff training protocols

Training

Exam Invigilator Training 

GDPR 

Cyber Security Awareness 

Safeguarding Young People and Vulnerable Adults 

Equality and Diversity 

Prevent Awareness 

Health and Safety 

WRAP 

First Aid 

GDPR 

Cyber Security Awareness 

Emergency Fire Controller 

References

References available upon request.

Timeline

Exam Invigilator

WCG
06.2023 - Current

Receptionist

WCG
04.2022 - Current

Bar Supervisor

Elephant and Castle
10.2020 - 08.2022

Barista Manager

Chah Ltd.
08.2009 - 05.2018

Level 3 Diploma - Dental Nursing

Warwickshire College

A Levels - Sociology B Psychology C English Language C

Myton School

GCSE - 11 GCSE's Grades B-C

Myton School

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Abigail Smith