Abigail Sharp
SUNDERLAND,Tyne and Wear
Summary
Friendly and outgoing with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in customer services. Imaginative professional equipped with creating and managing marketing campaigns. Proficient in designing cost-effective budget to meet targets. Dedicated to raise brand awareness of products and services to incur leads and followers. Knowledgeable Sales and Marketing Executive with experience in conducting market research and identifying growing trends to stay ahead of game. Charismatic and engaging to produce fruitful relationships with customers. Exceeds sales targets using innovative strategies.
Overview
6
6
years of professional experience
23
23
years of post-secondary education
Work History
Bar Staff Member
Mill View Social Club
SUNDERLAND, Tyne and Wear
03.2023 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Handled and moved supplies between stores and bars for restocking and storage.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Checked and reported faulty equipment to supervisors for repair.
Customer Service Advisor
Wickes
SUNDERLAND, Tyne and Wear
07.2020 - Current
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Helped customers with loan and mortgage applications, conducting interviews to determine most suitable options.
- Oversaw showroom checklists to guarantee sales floor standards consistently met company criteria.
- Reported to branch manager on progress made in all key areas.
- Prepared and assisted with stock taking and ordering of low-stock items.
- Line managed employees by supervising training, monitoring performance and planning staff rotas.
- Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
Customer Service Assistant
Stadium of light
SUNDERLAND, Tyne and Wear
08.2017 - 05.2018
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered outstanding customer care with proactive sales and listening skills.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Education
GCSEs - English
09.2012 - 05.2017
GCSEs - English Langauge
09.2012 - 05.2017
GCSEs - Physical Education
09.2012 - 05.2017
CSEs - Health and Social Care
09.2012 - 05.2017
NVQ Level 2 - Customer Services/Retail
03.2021 - 03.2023
- This was a apprenticeship that I completed while working at my job Wickes.
- It was a part time apprenticeship that I completed in two years.
- While studying this apprenticeship I also completed people management by running the store till closure with support. Engaging new team members in the companies legal requires and guidelines.
- Having knowledge of our products.
- Connecting with other businesses to help the company advance
- Working on the computer to complete course work.
- Excellent communication skills by communicating with colleagues and coach.
Diploma of Higher Education - Sports Communication and Fan engagement
08.2023 -
NVQ Level 2 - Beauty Therapy
09.2017 - 06.2018
NVQ Level 2 - Performing Arts
09.2018 - 06.2019
NVQ Level 3 - Performing Arts
09.2018 - 06.2019
Skills
- Strong communication
- Marketing and sales experience
- Safe serving knowledge
- Outstanding customer service
- Problem solving
- New staff training
- Employee management
- Positive attitude
- Knowledge data protection and some licensing rules
Languages
English
Native
Spanish
Beginner
Timeline
Barca Innovation Hub - Diploma of Higher Education, Sports Communication and Fan engagement
08.2023 -
Bar Staff Member - Mill View Social Club
03.2023 - Current
apprenticeship & technical education - NVQ Level 2, Customer Services/Retail
03.2021 - 03.2023
Customer Service Advisor - Wickes
07.2020 - Current
City of Sunderland College - NVQ Level 2, Performing Arts
09.2018 - 06.2019
City of Sunderland College - NVQ Level 3, Performing Arts
09.2018 - 06.2019
City of Sunderland College - NVQ Level 2, Beauty Therapy
09.2017 - 06.2018
Customer Service Assistant - Stadium of light
08.2017 - 05.2018
Monkwearmouth Academy - GCSEs, English
09.2012 - 05.2017
Monkwearmouth Academy - GCSEs, English Langauge
09.2012 - 05.2017
Monkwearmouth Academy - GCSEs, Physical Education
09.2012 - 05.2017
Monkwearmouth Academy - CSEs, Health and Social Care
09.2012 - 05.2017
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