Abigail Rose Winston

• Responsible for managing the safe and efficient turnaround of aircraft within strict time constraints, ensuring all ground operations are executed smoothly and to schedule.
• Over-seeing the offloading and loading of passengers and baggage, ensuring the correct baggage is loaded and any non travelling passengers luggage are removed from the flight.
• Liaising with third-party services such as fuellers and catering for efficient operations, predicting potential issues which could cause delay.
• Finalising flight documentation, confirming accuracy of weight and balance prior to departure including HBR documentation as the appointed person.
• Operating airbridges on and off aircraft with precision and maintaining high level of awareness driving airside.
• Carry out FOD checks prior to aircraft arrival.

At easyJet my role is multi-skilled therefore I demonstrate exceptional customer service skills while boarding passengers at departure gates, I am able to adapt to different customer needs. I have a wide understanding of the airlines system Eres across all three phases of my job, check-in, boarding and dispatching. I understand the risks that can occur on a turnaround and work with a safety conscious approach by following company SOP's and respecting safety management systems in place.
I have confidence in de-escalating conflicts involving disruptive passengers, working in an ever changing industry we can be faced with issues such as last minute flight cancellations or aircraft downgrades, I am able to support passengers in stressful situations and provide the help they need.
I have Trained and mentored new team members on Turnaround Coordinator (TCO) responsibilities in a high-risk, safety-critical environment.

• Working at Jet2.com I gained a real passion for delivering excellent customer service. Being in a customer-facing position, I took pride in delivering excellent service by listening carefully to customer needs, responding promptly, and maintaining a friendly, professional attitude at all times. I consistently aimed to create a positive experience for every customer, understanding that their satisfaction was key to the success of the business. Jet2.com really highlighted to me how a business can retain customers through customer service as they go above and beyond to ensure a seamless journey through the airport.

• Working at Waitrose I gained valuable knowledge working in a store environment. My role involved stock rotation, working on tills, reductions, and managing food waste. I was able to work efficiently with other colleagues to ensure food waste was kept to a minimum by reducing items which were soon going out of date. I was able to represent the company positively by engaging interactions with customers at the check out. I would handle customer queries and ensure they felt satisfied whether it be an issue with a product or the way I assisted them.