Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Abigail Rose

London

Summary

Dedicated professional with extensive customer service expertise, excellent communication, and proven sales knowledge. Offering strong interpersonal and organisational skills with keen ability to engage with diverse customers and ready to use these skills in a a new role to further career growth.

Overview

8
8
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Concierge

GLL
England
04.2024 - Current
  • Working on reception welcoming customers, setting-up memberships, signing people in for classes and dealing with enquires
  • Developed key administration and time-keeping skills.

Part-Time Bartender

Chow Down
Leeds
10.2022 - 01.2023
  • Served drinks to customers, spirit-mixers, wines and draught beers at pop-up event space.
  • Provided excellent service to customers, resulting in repeat business.

Full-Time Trainee Bartender

Bar Elba
Waterloo
03.2022 - 08.2022
  • Became equipped at making cocktails, other alcoholic drinks and washing up.
  • Developed excellent attention, collaboration and perseverance at an extremely popular and busy roof-top bar.
  • Managed stock levels efficiently, preventing shortage during peak hours.

Bar and Catering Assistant

New Leaf, Bar One, University of Sheffield
09.2019 - 08.2021
  • Worked in a salad counter and a bar, taking food out and preparing drinks
  • Learnt the basics of food safety, stress management, prioritisation and adapted well to the Covid-19 outbreak.

Student Ambassador

University of Sheffield
09.2019 - 08.2021
  • Involved representing the university at open days, move in days, and educational days for students at local schools
  • Developed excellent professionalism, teamwork and confidence skills.

Call Handler

UNICUS, University of Sheffield
09.2020 - 12.2020
  • Organised COVID-19 call handling check-ups and welcome calls during the first semester.
  • Improved efficiency with meticulous attention to detail in data entry tasks.
  • Deescalated tense situations with calm, patient communication style.

Part-Time Lifeguard

Deben Leisure Pool, Woodbridge
07.2019 - 04.2020
  • Ensured safety of swimmers by diligent monitoring of pool activities.
  • Conducted regular pool inspections to ensure hygiene standards.
  • Provided first aid for minor injuries, ensuring quick recovery.

Volunteer Office Assistant

Greenpeace
London
10.2017 - 02.2018
  • Improved office efficiency by organising and managing files.
  • Scheduled appointments effectively to ensure efficient time management for executives.
  • Performed data entry tasks diligently, maintaining accurate office records at all times.

Full-Time Temporary Customer Service Assistant

M&S, Marble Arch
10.2017 - 01.2018
  • Worked on the tills, in the café, helping the bank with their referral scheme and on the information desk
  • Improved customer relations by managing customer complaints effectively.

Part Time Customer Service Assistant

East of England Co-operative, Woodbridge
11.2016 - 09.2017
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.

Education

Master of Arts - Law and Social Justice

The University of Leeds
Leeds
09.2022 - 10.2023

Bachelor of Science - Psychology

The University of Sheffield
Sheffield
09.2018 - 08.2021

A-Levels -

Farlingaye Sixth Form
Woodbridge, Suffolk
09.2015 - 08.2017

GCSEs -

Farlingaye High School
Woodbridge, Suffolk
09.2010 - 08.2015

Skills

  • Reporting and documentation
  • Communication
  • Sales expertise
  • Cocktail preparation
  • Hospitality service expertise
  • Data analysis
  • Scientific writing

Certification

NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace- The Skills Network, Issued Jun 2024

edX ColWri15.1x: English for Journalists, Part 1, Issued June 2022

Timeline

Concierge

GLL
04.2024 - Current

Part-Time Bartender

Chow Down
10.2022 - 01.2023

Master of Arts - Law and Social Justice

The University of Leeds
09.2022 - 10.2023

Full-Time Trainee Bartender

Bar Elba
03.2022 - 08.2022

Call Handler

UNICUS, University of Sheffield
09.2020 - 12.2020

Bar and Catering Assistant

New Leaf, Bar One, University of Sheffield
09.2019 - 08.2021

Student Ambassador

University of Sheffield
09.2019 - 08.2021

Part-Time Lifeguard

Deben Leisure Pool, Woodbridge
07.2019 - 04.2020

Bachelor of Science - Psychology

The University of Sheffield
09.2018 - 08.2021

Volunteer Office Assistant

Greenpeace
10.2017 - 02.2018

Full-Time Temporary Customer Service Assistant

M&S, Marble Arch
10.2017 - 01.2018

Part Time Customer Service Assistant

East of England Co-operative, Woodbridge
11.2016 - 09.2017

A-Levels -

Farlingaye Sixth Form
09.2015 - 08.2017

GCSEs -

Farlingaye High School
09.2010 - 08.2015

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Abigail Rose