Abigail Rose
London
Summary
Dedicated professional with extensive customer service expertise, excellent communication, and proven sales knowledge. Offering strong interpersonal and organisational skills with keen ability to engage with diverse customers and ready to use these skills in a a new role to further career growth.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Concierge
GLL
England
2024.04 - Current
- Working on reception welcoming customers, setting-up memberships, signing people in for classes and dealing with enquires
- Developed key administration and time-keeping skills.
Part-Time Bartender
Chow Down
Leeds
2022.10 - 2023.01
- Served drinks to customers, spirit-mixers, wines and draught beers at pop-up event space.
- Provided excellent service to customers, resulting in repeat business.
Full-Time Trainee Bartender
Bar Elba
Waterloo
2022.03 - 2022.08
- Became equipped at making cocktails, other alcoholic drinks and washing up.
- Developed excellent attention, collaboration and perseverance at an extremely popular and busy roof-top bar.
- Managed stock levels efficiently, preventing shortage during peak hours.
Bar and Catering Assistant
New Leaf, Bar One, University of Sheffield
2019.09 - 2021.08
- Worked in a salad counter and a bar, taking food out and preparing drinks
- Learnt the basics of food safety, stress management, prioritisation and adapted well to the Covid-19 outbreak.
Student Ambassador
University of Sheffield
2019.09 - 2021.08
- Involved representing the university at open days, move in days, and educational days for students at local schools
- Developed excellent professionalism, teamwork and confidence skills.
Call Handler
UNICUS, University of Sheffield
2020.09 - 2020.12
- Organised COVID-19 call handling check-ups and welcome calls during the first semester.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Deescalated tense situations with calm, patient communication style.
Part-Time Lifeguard
Deben Leisure Pool, Woodbridge
2019.07 - 2020.04
- Ensured safety of swimmers by diligent monitoring of pool activities.
- Conducted regular pool inspections to ensure hygiene standards.
- Provided first aid for minor injuries, ensuring quick recovery.
Volunteer Office Assistant
Greenpeace
London
2017.10 - 2018.02
- Improved office efficiency by organising and managing files.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
Full-Time Temporary Customer Service Assistant
M&S, Marble Arch
2017.10 - 2018.01
- Worked on the tills, in the café, helping the bank with their referral scheme and on the information desk
- Improved customer relations by managing customer complaints effectively.
Part Time Customer Service Assistant
East of England Co-operative, Woodbridge
2016.11 - 2017.09
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Education
Master of Arts - Law and Social Justice
The University of Leeds
Leeds 2022.09 - 2023.10
Bachelor of Science - Psychology
The University of Sheffield
Sheffield 2018.09 - 2021.08
A-Levels -
Farlingaye Sixth Form
Woodbridge, Suffolk 2015.09 - 2017.08
GCSEs -
Farlingaye High School
Woodbridge, Suffolk 2010.09 - 2015.08
Skills
- Reporting and documentation
- Communication
- Sales expertise
- Cocktail preparation
- Hospitality service expertise
- Data analysis
- Scientific writing
Certification
NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace- The Skills Network, Issued Jun 2024
edX ColWri15.1x: English for Journalists, Part 1, Issued June 2022
Timeline
Concierge
GLL
2024.04 - Current
Part-Time Bartender
Chow Down
2022.10 - 2023.01
Master of Arts - Law and Social Justice
The University of Leeds
2022.09 - 2023.10
Full-Time Trainee Bartender
Bar Elba
2022.03 - 2022.08
Call Handler
UNICUS, University of Sheffield
2020.09 - 2020.12
Bar and Catering Assistant
New Leaf, Bar One, University of Sheffield
2019.09 - 2021.08
Student Ambassador
University of Sheffield
2019.09 - 2021.08
Part-Time Lifeguard
Deben Leisure Pool, Woodbridge
2019.07 - 2020.04
Bachelor of Science - Psychology
The University of Sheffield
2018.09 - 2021.08
Volunteer Office Assistant
Greenpeace
2017.10 - 2018.02
Full-Time Temporary Customer Service Assistant
M&S, Marble Arch
2017.10 - 2018.01
Part Time Customer Service Assistant
East of England Co-operative, Woodbridge
2016.11 - 2017.09
A-Levels -
Farlingaye Sixth Form
2015.09 - 2017.08
GCSEs -
Farlingaye High School
2010.09 - 2015.08