Abigail Parsell

• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Maintained bar stocks, replenishing daily as necessary.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Verified guest ID prior to serving liquor.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Refused drinks service to guests without appropriate proof of age.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Kept product shelf-life records to decrease losses from expiry.
• Displayed products on shelves and displays to encourage purchases.
• Proposed changes to drink preparation methods to achieve different tastes.
• Addressed and escalated customer complaints to amplify guests' experience.

On a day to day basis we would go into the office and call data provided to us from our boss some on whom may be eligible for a free home energy improvement grant also known as the eco 4 grant. If the customer was eligible we would then fill an online form in with their details which would then go directly to our boss who would give them a call to discuss things more in depth. But we would most importantly ensure they had the best experience with us on the phone possible.

• Provided clinical and clerical support to nurses and also doctors through patient management systems to enable effective and efficient delivery of patient care.
• Accurately completed and recorded patients' NEWS scores, reporting findings to nurses and doctors to maintain cohesive patient care.
• Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
• Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to nurses and doctors.
• Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to nurses and doctors.
• Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores and [Action] to optimise efficiency.
• Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
• Maintained strict confidentiality of information regarding patients.
• Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding to ensure [Result].
• Performed set tasks according to individual patient care plans as assessed and delegated by physiotherapists to ensure provision of cohesive, tailored care.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

My day to day duties would include meeting in what we called base lodge getting my work device for the day , getting the materials and tools I needed for the day and then I would go off to the lodges I had been assigned for the day. would then make a start on the lodges that I needed to clean in which we would all be assigned 3 lodges each to do which would take us from 10:00AM to 4:00PM we would have our lunch at around 12:00PM till 12:30PM and then we would go and continue with the remaining lodges we had to clean. These of course had to be up to the best standards possible and my day to day duties would also include managing chemicals in which we would use to clean our lodges along with floor cleaning tablets we would put into hot water in the mop bucket. We would also dispose of any waste including baby waste , general waste and recycling. working as part of a team was a major major priority we would always help each other out for example if one of us was struggling and was behind With what we had left to do we would team up and help each other out.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Adhered strictly to policies and procedures for continued company compliance.
• Observed established privacy regulations in safeguarding client data.
• Helped colleagues with handling complex queries, decreasing turnaround times.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Adhered strictly to policies and procedures for continued company compliance.
• Observed established privacy regulations in safeguarding client data.
• Observed organisational values and principles to provide excellent customer experiences.
• Helped colleagues with handling complex queries, decreasing turnaround times.
• Liaised with clients to facilitate successful delivery of orders.

• Sourcing the correct ingredients from stock in the freezer
• Manual handling
• Filling tubs of ice cream ranging from 5L to 20L
• Hours ranged from 8:00AM to 13:00/15:00PM depending on the volume of products that neededshipping that day
• Assembling boxes and filling them with various quantities and sizes of tubs.

• Waitressing for a company who specialised in outdoor and mobile catering for events such as;
• Weddings
• Wakes
• Young farmers events
• Duties
• Preparation of food prior to the event
• Serving event customers food
• Butler style service at certain events
• Common cleaning duties including; Clearing tables after the end of the event and washing dishes andcrockery.

• Opening the van making sure all of the equipment is on and ready i.e
• Freezers and the stove
• Taking deliveries and putting the stock into the appropriate storage
• Serving customers food
• Handling money for the orders and giving the correct change
• Basic cleaning duties for closure