Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Abigail Ogunleye

Abigail Ogunleye

NOTTHINGHAM,NOTTI

Summary

Dedicated professional with a strong foundation in time management and leadership skills, excelling in customer service and interpersonal communication. Proven expertise in team leadership and product knowledge, complemented by a talent for lesson planning and course material development. Adept at tailoring curriculum plans to meet diverse learner needs through creative questioning and effective assessment. Strong written and verbal communicator with a focus on classroom discipline, behaviour management, and personalised learning. Committed to fostering an engaging educational environment that promotes growth and achievement.

Overview

16
16
years of professional experience
10
10
years of post-secondary education

Work history

Operations Supervisor

RFH LIMITED
LAGOS, IKEJA
01.2025 - 05.2025
  • Oversaw order processing, expediting dispatch timescales.
  • Increased overall output through strategic planning and execution.
  • Handled customer queries, enhancing client satisfaction levels.
  • Monitor production quality and address defects.
  • Coordinate material procurement and inventory management.
  • Ensure production meets customer specifications.
  • Coordinate raw material delivery and storage.
  • Manage inventory levels and optimize stock control.
  • Arrange transportation and shipping of finished goods.
  • Communicate with suppliers and customers.
  • Maintain production records and reports.
  • Achieved cost reduction with effective resource management.
  • Increase sales of furniture's by 10%
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Business studies and commerce teacher teacher

St. Graags College
LAGOS, , MAFOLUKU
02.2020 - 12.2023
  • Stayed abreast of latest industry trends to keep course content relevant.
  • Guided students through complex economic concepts, ensuring thorough understanding.
  • Ensured accessibility of resources for diverse student needs, enhancing inclusivity in education.
  • Adapted teaching methods according to individual learning styles, promoting academic success.
  • Collaborated with colleagues to align curriculum objectives across all year groups.
  • Practiced continuous assessment methods; provided timely feedback to each student's work.
  • Improved student performance by incorporating real-world examples into lesson plans.
  • Assisted students in their study preparations, resulting in better exam results by 10%
  • Developed effective learning strategies for improved comprehension of commerce topics.
  • Set high academic standards; motivated students to reach their full potential.
  • Enhanced classroom engagement with interactive exercises and group discussions.
  • Encouraged lively debates on ethical issues in commerce; promoted moral awareness amongst pupils.
  • Mentored students for career planning.

ACCOUNT TEACHER

BRIGHTVILLE COLLEGE
LAGOS, MAFOLUKU
09.2017 - 01.2021
  • Boosted students' reading comprehension with creative teaching strategies.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Coordinated school trips, broadened pupils' cultural exposure and understanding.
  • Utilized ICT tools, enhanced interactive learning experience in classrooms.
  • Communicated regularly with parents about their children's performance at school.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment leading to 15% success in their exams.
  • Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
  • Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
  • Organised school events such as sports day or concerts showcasing student talents beyond academics.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.

Customer service representative

GLOBACOM NIGERIA LIMITED
VICTORIA ISLAND, LAGOS
10.2013 - 10.2017
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Managed over 150 customer calls per day
  • Promptly answer customer queries on phone and take customer complaints satisfy and delight them
  • Provide up to date, accurate and appropriate information to customers
  • Use all call handling courtesies at opening, during conversation and while ending call
  • Update CRM systems for each interaction for building relationship with clients and providing link for next interaction
  • Up selling VAS and enhancing revenues
  • Educate and promote new schemes and value-added services
  • Seek input and update subscribers’ information as required
  • Log service requests for action
  • Optimum utilization of CRM / tools
  • Project sophisticated image of GLOBACOM to subscribers
  • Follow company processes and procedures and suggest improvements to improve / simplify
  • Provide customer feedback to management for improvement
  • Achieve set targets

Client Support Executive /Maintenance Supervisor

Derbyhaven Facilities / Services Limited
Ikoyi, Lagos
03.2011 - 10.2013
  • Directed major repair projects to successful completion without compromising on safety standards.
  • Resolved complex technical issues for smooth operation of machinery.
  • Familiarized team with latest industry practices, improving overall performance levels.
  • Kept detailed records of all maintenance activities to track equipment lifespan and repair needs.
  • Record, monitor and assess results of over 20 customers referred enquiries between companies
  • Effectively communicate with key clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
  • Effectively manage group and venue diaries to ensure optimum profitability of operation
  • Keep abreast of competitor activity and recommend any necessary tactical action
  • Catering, maintenance, security, health and safety of clients and infrastructure
  • Check that work done by contractors’ meet standards
  • Making sure that company is disposing of waste correctly
  • Delivered high-quality maintenance service with keen attention to detail.

Assistant Administrative Secretary

State Universal Basic Education Board
Asaba, Delta State
10.2010 - 10.2011
  • Maintained confidential records, ensured data protection compliance at all times.
  • Assisted in recruitment processes, contributed to building skilled workforce.
  • Managed inventory supplies to avoid shortages or excessive stock levels.
  • Enhanced office efficiency by managing and organizing daily administrative tasks.
  • Prepare document for new classroom building project
  • Liaised with various departments to facilitate interdepartmental cooperation and cohesion.
  • Coordinated meetings to ensure timely completion of projects and tasks.
  • Provided administrative support for projects; project completion rates improved by 10% significantly as result.
  • Assisted in HR duties, resulting in streamlined hiring processes.
  • Performed data entry tasks; ensured accurate record keeping within company database.
  • Created systematic filing system, ease of document retrieval was achieved.
  • Enhanced company communication with accurate minute-taking during meetings.

Private home tutor

Mr & Mrs Emmanuel Atobatele
Oshodi , Lagos
01.2009 - 09.2010
  • Improved student performance by creating customised lesson plans to meet individual learning needs leading to 20% high performance of students.
  • Fostered intellectual curiosity in students by introducing engaging educational materials and activities.
  • Identified areas of difficulty within subject matter, developing strategies to simplify complex concepts for student comprehension.
  • Assisted students with homework assignments, ensuring comprehension and mastery of topics.
  • Provided feedback to parents regarding their child's progress, maintaining open lines of communication for optimal student support.
  • Provided extra help with difficult subjects or topics as necessary; ensured full comprehension before moving on.
  • Encouraged self-learning and problem-solving skills with thought-provoking tasks and discussions.
  • Served as role model for good study habits and discipline; instilled these values in pupils.
  • Prepared students for exams with intensive revision sessions, resulting in increased confidence and reduced stress.
  • Tailored teaching style according to each pupil's preferred method of learning, allowing maximum absorption of information.
  • Promoted critical thinking skills through challenging tasks, fostering independent problem-solving abilities amongst students.

Education

Master of Arts - EDUCATION

Teesside University
Middlesbrough
01.2027

Some College (No Degree) - EDUCATION

SGS College Wise Campus (Reed Courses)
Bristol
06.2025

Bachelor of Science - Accountancy

University of Nigeria, Nsukka
Nigeria
01.2004 - 12.2008

Some College (No Degree) - West African Examination Council

Mafoluku Grammar School
Nigeria
04.1999 - 05.2004

Diploma - Computer Appreciation for Accounts Personnel

Noble Computer Institute
Asaba
01.2011 - 06.2011

Skills

  • Time Management
  • Leadership skills
  • Customer Service
  • Interpersonal communication
  • Team Leadership
  • Product knowledge
  • Lesson planning
  • Course material development
  • Tailoring curriculum plans
  • Creative questioning
  • Learner assessment
  • Strong written and verbal communicator
  • Classroom discipline
  • Behaviour management
  • Effective listening
  • Personalised Learning

Affiliations

  • Dancing, Swimming, Cooking, Movies

Accomplishments

    Best Teacher of the Month

Timeline

Operations Supervisor

RFH LIMITED
01.2025 - 05.2025

Business studies and commerce teacher teacher

St. Graags College
02.2020 - 12.2023

ACCOUNT TEACHER

BRIGHTVILLE COLLEGE
09.2017 - 01.2021

Customer service representative

GLOBACOM NIGERIA LIMITED
10.2013 - 10.2017

Client Support Executive /Maintenance Supervisor

Derbyhaven Facilities / Services Limited
03.2011 - 10.2013

Diploma - Computer Appreciation for Accounts Personnel

Noble Computer Institute
01.2011 - 06.2011

Assistant Administrative Secretary

State Universal Basic Education Board
10.2010 - 10.2011

Private home tutor

Mr & Mrs Emmanuel Atobatele
01.2009 - 09.2010

Bachelor of Science - Accountancy

University of Nigeria, Nsukka
01.2004 - 12.2008

Some College (No Degree) - West African Examination Council

Mafoluku Grammar School
04.1999 - 05.2004

Master of Arts - EDUCATION

Teesside University

Some College (No Degree) - EDUCATION

SGS College Wise Campus (Reed Courses)

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Abigail Ogunleye