Abigail McDonald

• Acting as a team player by helping others with their tasks.
• Interacting with a diverse range of people using interpersonal skills while working at over 14 different climbing walls.
• Improved efficiency and productivity by learning new skills.
• Expanded knowledge base of profession and negotiated further work by networking.

• Successfully implemented new operational processes to boost efficiency within my department.
• Identified growth opportunities through regular comprehensive customer research and implemented appropriate changes.
• Designed and implemented training schemes to further develop staff on a regular basis, including leading performance reviews, and identifying areas for improvement.
• Organised, implemented and led successful customer events.

• Analysed employees' strengths and weaknesses to improve their personal coaching skills.
• Promoted safety and welfare of young children by following safeguarding principles.
• Adapted coaching style depending on needs and abilities of different teams and individuals, with a particular interest in supporting SEN children through sports.
• Developed trusted rapport with those I taught to understand their motivations and work on their weaknesses and strengths.
• Attended professional development courses continually updating coaching knowledge.

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• Provided guidance to members of our competition squad, leading to increased confidence and results in events, with over 15 podiums being achieved by those I coached during my time.
• Monitored squad fitness levels with regular physical assessments, ensuring optimal health and performance.
• Devised individual plans for individuals within my classes, catering to their specific needs and strengths.