Abigail Mascarenhas
Harlington,England
Summary
My current job working as receptionist provided me with the ideal experience for this position . For one year, i developed many of the skills required for a job , including answering phones and emails, processing payments and entering data on multiple computer programs.
I'm willing to undertake any further training necessary to enhance my carrier prospect.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
Work history
Guest service officer
Plaza Premium Lounge
, United kingdom
2022.06 - Current
- Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Processed and provided clear, accurate receipts for guest payments.
- Managed incoming calls effectively using switchboard systems.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Instructed maintenance staff to service rooms with known issues.
- Inspected presentation of rooms and laundry items.
Cashier
Verity Engineering
, India
2017.04 - 2022.03
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Resolved customer complaints and answered queries about store products.
- Greeted customers entering store and responded promptly to customer needs.
Education
Goa Board Of Education
India 2004.06 - 2016.03
Goa Board Of Secondary and Higher Secondary
India 2016.06 - 2018.03
Goa Board Of University
India 2018.06 - 2021.07
Skills
- Payment processing
- File management
- Group services
- Guest services
- Hospitality services
- Guest needs anticipation
Timeline
Guest service officer
Plaza Premium Lounge
2022.06 - Current
Goa Board Of University
2018.06 - 2021.07
Cashier
Verity Engineering
2017.04 - 2022.03
Goa Board Of Secondary and Higher Secondary
2016.06 - 2018.03
Goa Board Of Education
2004.06 - 2016.03