Summary
Overview
Work history
Education
Skills
Timeline
Generic

Abigail Marcum

Basingstoke,Hampshire

Summary

Dynamic and enthusiastic professional with expertise in returns and exchanges management, customer database navigation, and retail software proficiency. Demonstrates superb time management skills and a strong understanding of retail security procedures. Adept at product display setup and stock management, with a focus on enhancing customer relationship management. Committed to leveraging skills in a challenging retail environment to drive customer satisfaction and operational efficiency.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work history

Data entry clerk & Sales Associate

RE Piland Goldsmiths
Haymarket, Virginia

Worked on an as-needed basis from 2017 to 2024

  • Managed large volumes of both structured and unstructured data using a combination of manual methods and automated tools.
  • Fostered effective communication channels within the team through regular updates on work progress and potential issues encountered during data handling procedures.
  • Conducted thorough research for comprehensive and accurate data collection.
  • Maintained accurate data entry by diligently inputting information from various sources.
  • Managed documents within company databases, keeping accurate records of critical information.
  • Helped organise and run sales at various craft shows across the state.
  • Collaborated with team members to achieve daily sales targets without compromising on service quality.
  • Handled cash transactions for both purchases and returns.
  • Enhanced customer experience with a positive attitude and patience.

Retail sales associate

Potomac Chocolate
Occoquan, Virginia
12.2021 - 01.2025
  • Trained junior staff members, enhancing their product knowledge and sales skills.
  • Conducted inventory checks to ensure stock accuracy.
  • Provided product knowledge to customers for informed purchases.
  • Managed stock levels for optimal store performance.
  • Handled customer complaints effectively to maintain high levels of customer satisfaction.
  • Performed various store operations including opening and closing procedures, product display management and budget control.

Retail sales associate

Homegoods Inc
Gainesville, Virginia
08.2017 - 08.2021
  • Operated till systems correctly, ensuring accurate transactions.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Lead the training of new staff members to improve team efficiency.
  • Managed daily cash transactions to maintain financial integrity.
  • Maintained inventory of cash at all times to have ready access to funds when needed.

Education

Bachelor of Arts - English and History

Royal Holloway University of London
Egham, Surrey
09.2021 - 06.2024

Master of Arts - Public History

Royal Holloway University of London
Egham, Surrey
09.2024 - 09.2025

Skills

  • Returns and exchanges management
  • Customer database navigation
  • Retail software proficiency
  • Retail security procedures
  • Product display setup
  • Stock management
  • Customer relationship management
  • Outgoing and enthusiastic
  • Superb time management

Timeline

Master of Arts - Public History

Royal Holloway University of London
09.2024 - 09.2025

Retail sales associate

Potomac Chocolate
12.2021 - 01.2025

Bachelor of Arts - English and History

Royal Holloway University of London
09.2021 - 06.2024

Retail sales associate

Homegoods Inc
08.2017 - 08.2021

Data entry clerk & Sales Associate

RE Piland Goldsmiths
Abigail Marcum