Abigail Lottering
Witham,Essex
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Postwash
Greene King
Chelmsford , Essex
2023.09 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
Hostess
Rekom
Plymouth , Devon
2023.09 - 2023.12
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Answered phone calls and scheduled reservations for guests.
- Provided receipts and invoices and collected payments from customers.
- Provided guests with menus and recommended specials.
- Adapted to live events and changing situations.
- Kept fun atmosphere for establishment by coordinating entertainment.
- Followed time cues to support seamless delivery of announcements.
- Researched guests to develop profile and identify interesting questions.
- Rehearsed role with production team for smooth performance.
Bartender
Rekom
Plympton , Devon
2023.09 - 2023.12
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
Team Member
Churchills fish and chips
Witham , Essex
2021.09 - 2023.09
- Never had a sick day
- Offered exceptional customer service with strong product knowledge.
- Prepared and packaged orders with precise presentation skills.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Demonstrated proper food handling and safety standards.
- I have had to work as part of a team, developing skills in communication and collaboration.
- I have gained time management skills as I have had to manage my time and prioritize tasks to meet customer demands during busy periods.
- Warmly greeted customers and proactively reduced wait times.
- I have gained skills in attention to detail, as precision and attention to detail are important to ensure the quality and accuracy of orders is up to a high standard.
- I have gained skills in sales and marketing, as I have had to promote and upsell products to customers, which can be useful in various sales and marketing roles.
- I have also had to train various new members of staff to a high standard
Education
A-Levels - Biology, Geography, Environmental Science
Colchester Sixth Form College
Essex 2021.09 - 2022.08
Bachelor of Science - Environmental Science
Plymout University
Devon 2022.09 -
Skills
- Strategic thinker
- Good listener
- Good communication
- Good at solving problems
- Can play four instruments
- Good organization skills
- Team worker
- Patient
- Responsible and dependable
- Empathetic
- Athletic
- Good Customer Service
- Drivers license
- Data presentation and evaluation
- Skills in excel and R
- Field work skills
- Handling small and large amounts of data
- Flexible and Adaptable
- Cultural Awareness
- Critical Thinking
- Written Communication
Languages
English
Native
Afrikaans
Advanced
Timeline
Postwash
Greene King
2023.09 - Current
Hostess
Rekom
2023.09 - 2023.12
Bartender
Rekom
2023.09 - 2023.12
Bachelor of Science - Environmental Science
Plymout University
2022.09 -
Team Member
Churchills fish and chips
2021.09 - 2023.09
A-Levels - Biology, Geography, Environmental Science
Colchester Sixth Form College
2021.09 - 2022.08
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