Abigail Little
Worcester,Worcestershire
Summary
I am a highly organised and detail-oriented administrative professional with experience coordinating office operations and special projects with high degree of efficiency. I have experience as a resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. I am a quick learner and a strong communicator who takes a proactive approach to problem-solving and improving office efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Assistant Centre Manager
Cubo Work
Birmingham
2024.12 - Current
- I worked to maintain an organised reception and co-working space for a professional and welcoming business environment. This involved, greeting clients, booking and organising meeting rooms for our members and helping with other roles that needed filling like running the barista station.
- Handled incoming correspondence, resulting in timely responses to support to members. This also involved organising and running tours for individuals and larger groups looking to sign up for a membership.
- Organised promotional pop-up events with local vendors, establishing beneficial networking relationships.
- Implemented new filing systems, improving data retrieval efficiency.
Centre Manager/Office Coordinator
Smart 11+ Tuition
Solihull
2023.05 - 2024.12
- Managed the day-to-day operations of the tuition centre, ensuring a smooth and efficient learning experience for all involved. This included managing tutors, building relationships with parents and children, receiving incoming calls and supporting with any complaints or queries.
- Oversaw the onboarding of new parents and children, regularly checking in to maintain customer satisfaction.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Planned and created the company's social media content to align with our digital marketing strategies.
Head Receptionist
Diglis House Hotel
Worcester
2022.03 - 2023.05
- Originally hired as a Receptionist, I received a promotion to Head Receptionist after 3 months at the hotel.
- Coordinated room bookings and reservations, maximising occupancy rates and ensuring seamless guest experiences.
- Supervised a team of receptionists, providing training and development to enhance service standards and team performance.
- Organised staff rotas, managing leave requests and ensuring adequate coverage during peak times and staff absences.
Waitress and Hostess
Hickory's Smokehouse
Worcester
2021.04 - 2022.03
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Assisted in running food, snack and drink orders to customers in timely fashion.
- Managed reservation system efficiently, accommodating guest preferences and special requests whenever possible.
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
Temporary Warehouse Operative
M&M Direct
Hereford
2019.01 - 2020.12
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Retail Sales Associate
Bunnings Warehouse
Hemel Hempstead
2017.01 - 2018.01
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Worked checkout and floor sales during peak seasonal trade periods.
Hairdressing Assistant
Profiles
Kings Langley
2016.01 - 2017.01
- Answered phone calls and scheduled appointments in salon calendar.
- Maintained spotless studio in compliance with hygiene regulations.
Runner and Waitress
The Cart and Horses
Chipperfield
2015.01 - 2016.01
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
Education
Forensic Psychology - Received a Bachelor's Degree in Forensic Psychology
University of Worcester
WorcesterA Level -
Kings Langley
Kings LangleyGCSE -
Kings Langley
Kings LangleySkills
- Attention to Detail
- Quick learner
- Operations management
- Time management
- Organisation and prioritisation
- Highly organised
Certification
- DBS certified
- Level 3 Award in Emergency First Aid at Work
Timeline
Assistant Centre Manager
Cubo Work
2024.12 - Current
Centre Manager/Office Coordinator
Smart 11+ Tuition
2023.05 - 2024.12
Head Receptionist
Diglis House Hotel
2022.03 - 2023.05
Waitress and Hostess
Hickory's Smokehouse
2021.04 - 2022.03
Temporary Warehouse Operative
M&M Direct
2019.01 - 2020.12
Retail Sales Associate
Bunnings Warehouse
2017.01 - 2018.01
Hairdressing Assistant
Profiles
2016.01 - 2017.01
Runner and Waitress
The Cart and Horses
2015.01 - 2016.01
A Level -
Kings Langley
GCSE -
Kings Langley
Forensic Psychology - Received a Bachelor's Degree in Forensic Psychology
University of Worcester