Abigail Jones
Summary
I am a caring, approachable and motivated individual who takes pride in supporting others and making a positive difference. I have experience across education, safeguarding, leadership and customer-facing roles, which has helped me develop strong communication, organisational and problem-solving skills. I am adaptable, responsible and confident working independently or as part of a team, with the ability to build positive relationships and remain calm when faced with challenging situations. I am always keen to learn, develop new skills and take on new responsibilities.
Overview
4
4
years of professional experience
Work History
Future Pathways Tutor and Site Lead
Sports Connect
2025.09 - Current
- Lead the day-to-day operation of an outreach education site, overseeing provision, staffing and student support.
- Take responsibility for safeguarding, student welfare and ensuring compliance with safeguarding and inclusion requirements.
- Manage and support the Learning Support Assistant, overseeing responsibilities and day-to-day activities.
- Oversee site timetables and coordinate individualised student provision.
- Plan and deliver English, Maths and NCFE qualification sessions, supporting young people aged 12–24.
- Promote student engagement, confidence and independence, particularly among young people facing barriers to mainstream education.
IMMIGRATION DETENTION CUSTODY OFFICER
Mitie
Ramsgate, KENT
2023.12 - 2025.09
- Ensured the safety, security and welfare of detainees within a secure environment, maintaining professional standards and compliance with site procedures.
- Responded to challenging situations, using conflict resolution and de-escalation skills to manage incidents and support individuals in distress.
- Recognised by management for my capabilities and selected to undertake additional responsibilities within the Site Management Room, supporting site operations, coordinating with external agencies and maintaining accurate records of site movements.
SEASONAL ACTING GENERAL MANAGER
Margate House Hotel
Margate
2023.07 - 2023.10
- Orchestrated daily hotel operations, optimising staf management and cost control
- Elevated cleanliness standards, nancial performance, and guest relations
- Responded adeptly to guest inquiries and feedback, fostering exceptional guest experiences
- Executed strategic coordination with suppliers, maintaining health and safety compliance
- Demonstrated exceptional leadership, cost control, and guest satisfaction in a boutique hotel setting.
VETERINARY RECEPTIONIST
Vets for Pets
Broadstairs
2023.01 - 2023.07
- Managed in-person visits, streamlined payments, addressed inquiries, and passionately promoted pet welfare
- Empathically handled sensitive situations with utmost professionalism
- Collaborated seamlessly with pet care colleagues, actively enhancing team dynamics.
Education
Level 2 Certificate in Understanding Mental Health -
West Lancashire College
2026
Level 2 in Understanding Challenging Behaviour -
Isle of Wight College
2026
Level 3 in Education and Training -
CTC Training
2025
LAMDA Level 3 Acting (Distinction) -
Kent College
Canterbury8 GCSEs including Maths and English (Grades A-B) -
The King's School Canterbury
CanterburySkills
- Safeguarding and welfare
- Leadership and staff management
- Communication and interpersonal skills
- Building positive relationships
- Managing challenging situations
- Organisation and time management
- Problem-solving and decision-making
- Record keeping and administration
Timeline
Future Pathways Tutor and Site Lead
Sports Connect
2025.09 - Current
IMMIGRATION DETENTION CUSTODY OFFICER
Mitie
2023.12 - 2025.09
SEASONAL ACTING GENERAL MANAGER
Margate House Hotel
2023.07 - 2023.10
VETERINARY RECEPTIONIST
Vets for Pets
2023.01 - 2023.07
Level 2 Certificate in Understanding Mental Health -
West Lancashire College
Level 2 in Understanding Challenging Behaviour -
Isle of Wight College
Level 3 in Education and Training -
CTC Training
LAMDA Level 3 Acting (Distinction) -
Kent College
8 GCSEs including Maths and English (Grades A-B) -
The King's School Canterbury