Abigail Hayman

• Provided out-of-hours support from home, working evenings, early mornings, and weekends.
• Communicated effectively with care homes and staff to ensure smooth operations.
• Assisted in resolving any issues that may arise promptly.
• Responded rapidly to challenges and implemented effective solutions.
• Filled short-notice shifts to maintain staffing levels.

October 2018- September 2019 Maternity Leave

June 2021 - March 2022 maternity leave

• Building a rapport and proactively contacting clients to identify their upcoming staffing requirements
• Welcoming new agency workers to the business once compliance is achieved
• Ensuring that candidates are placed in assignments and that staffing requests are filled with candidates who have the appropriate skills, experience and availability
• Collecting and recording staff availability on a weekly basis
• Managing the branch’s out of hours service
• Carrying out quality assurance with clients including face-to-face meetings and drop-in visits
• Training new office workers, and ensuring that they follow the office procedure

• Recruiting for all Head Office Positions
• Creating spreadsheets to allow more efficient processes
• Putting together a recruitment process for any new members of the recruitment team
• Meeting with managers to discuss current vacancies
• Writing job adverts
• Pre screening all applicants face to face or over the phone
• Partake in formal interviews
• Process all new starter forms
• Headhunt via LinkedIn for top talent to join Apogee
• Successfully placed 10 applicants between September and December
• As part of the In-house recruitment team, I’m responsible for identifying and recruiting top talent for Apogee's head office working alongside Senior Management to build a successful and forward thinking company.

• Managing daily activities for effective running of the desk, including responsibility for the entire process from recruitment of suitable candidates to filling bookings and jobs.
• Recruit suitable temporary candidates for Clients
• Undertake sales development activities to secure potential clients
• Supervise junior members of staff and train them on business processes
• To provide a client focused service dealing with all client enquiries.
• Using marketing and business knowledge to develop relationships with Hirers, Suppliers and candidates.
• Visit potential and existing clients
• Liaise with resourcers to ensure all targets are being achieved.
• To ensure all candidates meet strict compliance policies
• Monitor candidates when placed to ensure good performance
• Maintain current records and performance statistics
• Work proactively with the recruitment team of our sister company to cover Kent county council clients effectively
• Ensure that we hit, weekly, monthly and quarterly targets
• Duties Involve:

• Account managing
• Building a rapport and proactively contacting clients to identify their upcoming staffing requirements
• Welcoming new agency workers to the business once compliance is achieved
• Ensuring that candidates are placed in assignments and that staffing requests are filled with candidates who have the appropriate skills, experience and availability
• Collecting and recording staff availability on a weekly basis
• Managing the branch’s out of hours service
• Carrying out quality assurance with clients including face-to-face meetings and drop-in visits
• Training new office workers, and ensuring that they follow the office procedures
• January 2015 – November 2015

• Running the temps desk
• Managing a large list of clients and candidates
• Submitting weekly payroll
• Attending weekly client meetings
• Candidate interviews and registration
• Reference checking
• Candidate Sourcing
• Maintaining current business
• Using lotus notes
• Using max
• Sales calls
• Writing adverts
• Screening c.v
• Duties involve:

• Formatting C.Vs, updating and adding onto a database for consultants to use.
• General office duties, filing, ordering stationary, sending invoices.
• Daily use of Excel, Word, and PDF
• Writing up contracts for clients and contractors.
• Adding on new business figures
• Basic ‘Sage’ knowledge
• Creating new accounts with suppliers for more efficient purchasing
• Duties involve:

• Providing a high level of customer service and care
• Qualified bra fitter, with well known brands
• Consultant for Lejaby
• Regular meetings with the buyer and reps about new and current stock
• Managing a half yearly budget
• Taking care of basic orders and customer orders
• Liaising with reps and buyers
• Completed copious amounts of paperwork to a high level
• Constant use of Microsoft office applications
• Computer based ordering and filing
• Accompanied the buyer on buying trips
• During my time at Hoopers, I increased sales by 26%. I built up a rapport with regular customers and enjoyed giving them a high level of personal care. I also reached daily and weekly targets to ensure that the department stayed on top. I completed paperwork to a high level and kept it organised in my own filing system.
• Duties involved:

• Ensuring guests’ expectations were exceeded by providing effective and efficient service
• Dealing with guests’ problems through following the Marriott LEARN process
• Daily cash handling and end of day banking
• Effective in using Micros, Open Table and Opera computer systems, as well as Microsoft Office applications such as Word and Excel
• Had new starters “shadow” me, so they could see how the operational processes were put into practice.
• Completed daily paperwork for the restaurant, such as food tasting forms, pre-shift meeting form and opening/closing checklists.
• Represented the department at weekly operations meetings and daily morning meetings.
• A silver-service restaurant, room service department and undertook bar work in reputable, busy hotel.