Abigail Eland
Heywood,Greater Manchester
Summary
A highly organised professional with over 10 years’ experience in administration and customer service. Skilled in data management, record keeping, diary management, business support and database systems, with a strong understanding of confidentiality and compliance requirements. An excellent communicator, confident dealing with customers, colleagues and external stakeholders both face to face and over the telephone. Recognised for strong organisational skills, attention to detail and the ability to prioritise workloads effectively in fast-paced environments. Proactive, adaptable and reliable, with a commitment to delivering high standards and continuously developing new skills.
Overview
8
8
years of professional experience
Work History
Catering Assistant
Leckenbys Tea Room
Bury
09.2024 - Current
- Complete daily checklists and food safety documentation.
- Communicate effectively with colleagues and management to ensure the smooth running of daily operations
- Undertake general administrative duties to support the smooth running of the business.
- Work efficiently in a busy environment, managing competing priorities and responding to changing demands.
- Maintain a clean, organised and safe working environment, following established procedures and regulations.
- Monitor stock levels and assist with stock rotation and inventory management.
- Demonstrate excellent teamwork, reliability, and the ability to remain calm and professional during busy periods.
General Manager
Triskele Landscape Management Limited
Bury
09.2021 - 08.2022
- Managed the day-to-day administration and operations of the business, ensuring an efficient and professional service.
- Maintained accurate client records and updated information using a CRM database system.
- Prepared invoices, quotations, and business documentation, ensuring accuracy and attention to detail.
- Managed customer communications, responded to enquiries, and resolved issues professionally.
- Organised schedules, coordinated appointments, and allocated workloads to ensure daily activities ran efficiently.
- Handled general administrative responsibilities and maintained organised business records.
- Developed positive working relationships with customers, employees and external contacts.
- Recruited, interviewed, trained and supported new employees and apprentices.
Gardener
Kernel Horticultural Services
Bury
02.2020 - 09.2021
- Delivered a professional and customer-focused service, communicating regularly with customers, and responding to individual requirements.
- Organised daily work schedules and coordinated activities to ensure tasks were completed efficiently.
- Handled customer enquiries and resolved concerns in a polite, professional, and helpful manner.
- Undertook general administrative duties to support the organisation of daily operations.
- Maintained positive relationships with customers through effective communication and reliability.
- Worked independently and as part of a team, demonstrating flexibility and a proactive approach.
- Maintained high standards of accuracy and attention to detail when completing assigned tasks.
- Followed company procedures and health and safety requirements
Acting Head Chef
Pack Horse Inn (JW Lees)
Birtle
12.2018 - 02.2020
- Supervised kitchen staff and supported the effective day-to-day running of the business.
- Coordinated staff schedules, delegated responsibilities and prioritised workloads.
- Managed stock control, ordering, inventory and associated administrative duties.
- Delivered a high standard of customer service and responded professionally to customer requirements.
- Maintained accurate records and ensured procedures and regulations were followed.
- Worked effectively under pressure in a busy environment while maintaining professionalism and attention to detail.
- Communicated effectively with colleagues and management to ensure smooth daily operations.
- Demonstrated strong organisational, problem-solving and decision-making skills..
- Enforced health and safety standards for food storage, preparation and handling.
- Managed complaints with calm, clear communication and problem-solving.
Education
Level 2 Food Hygiene and Safety for Catering - Catering & Hospitality
High Speed Training
Online2024
NVQ Level 2 work-based horticulture - Horticulture
Oldham College
Oldham01.2021
Level 3 National Diploma in Professional Cookery - Catering & Hospitality
Kendal College
Kendal, CumbriaJan 2016
National Diploma Level 2 in Professional Cookery - Catering & Hospitality
Kendal College
Kendal, Cumbria2013
National Diploma Level 2 Food and Beverage Service - Catering & Hospitality
Kendal College
Kendal, Cumbria01.2013
GCSE -
Cartmel Priory School
Skills
- Customer service
- Telephone communication
- Administrative support
- Data entry
- Record-keeping
- Diary management
- Scheduling
- Workload coordination
- IT systems
- Databases
- CRM software
- Confidentiality
- Discretion
- Data protection
- Organisation
- Time management
- Attention to detail
- Task prioritisation
- Working under pressure
- Teamwork
- Communication
- Problem-solving
- Reliability
- Adaptability
- Willingness to learn
- Learning new systems and procedures
- Conflict resolution
Timeline
Catering Assistant
Leckenbys Tea Room
09.2024 - Current
General Manager
Triskele Landscape Management Limited
09.2021 - 08.2022
Gardener
Kernel Horticultural Services
02.2020 - 09.2021
Acting Head Chef
Pack Horse Inn (JW Lees)
12.2018 - 02.2020
Level 2 Food Hygiene and Safety for Catering - Catering & Hospitality
High Speed Training
NVQ Level 2 work-based horticulture - Horticulture
Oldham College
Level 3 National Diploma in Professional Cookery - Catering & Hospitality
Kendal College
National Diploma Level 2 in Professional Cookery - Catering & Hospitality
Kendal College
National Diploma Level 2 Food and Beverage Service - Catering & Hospitality
Kendal College
GCSE -
Cartmel Priory School