Abigail Conlan
Canterbury
Summary
Dedicated professional with expertise in kitchen safety rules and guest satisfaction focus. Certified in food handling, demonstrating strong initiative and resilience under pressure. Known for exceptional customer service, personable and friendly demeanour, and effective team contribution. Committed to enhancing operational efficiency while maintaining high standards of service.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Caterer
Mungo's, University of Kent
2025.05 - Current
- Delivered high-quality service to international students during summer work.
- Optimised workflow between kitchen and floor roles to enhance customer satisfaction.
- Handled complex dietary needs with sensitivity and professionalism.
- Maintained hygienic work environment, ensuring food safety regulations were adhered to.
- Leveraged strong leadership skills to guide team and ensure adherence to service standards.
Cheesemonger
The Local Cheese Cave, Wimbledon
Wimbledon
2024.06 - 2024.12
- Managed customer interactions to enhance satisfaction.
- Oversaw cleanliness and orderliness to ensure a welcoming environment.
- Adapted quickly to high-pressure situations, particularly during peak times such as Christmas.
- Ensured display cases were appealingly arranged, boosting store aesthetics.
- Updated labels on cheese counters accurately for clear communication of prices and types of cheeses available.
- Collaborated effectively with team members, ensuring smooth operations during peak times.
- Cut, wrapped, and weighed cheeses for customer convenience.
Cleaner
TSS Contractor, Wimbledon Championships
2024.07 - 2024.07
- Oversaw cleanliness of restrooms and adjacent areas at Court One during the Wimbledon Tennis Championships, dedicating 10 hours each day.
- Ensured toilets were maintained to high standards, contributing to a positive public interaction.
- Collaborated with team members to ensure TSS standards were met.
Education
BA (Hons) - Drama, Theatre and Performing Arts
University of Kent
2023.01 - 2026.05
A-levels - Psychology, Drama and English Literature
Esher Sixth Form College
2021.01 - 2023.01
Skills
-
Guest satisfaction focus
-
Strong initiative
-
Personable and friendly
-
Team contribution
-
Resilience under pressure
Certification
- Allergen Awareness for Catering Colleagues, October 2025
- Health and Safety at Compass, October 2025
- Profit Protection, October 2025
- Calorie Labelling Regulations, October 2025
- PCI Compliance, October 2025
- Dignity at Work and Disability Inclusion, October 2025
- #Callitout for Sexual Harassment and Racial Abuse, October 2025
- Compass Food Hygiene, October 2025
Activities
- LAMDA Grade 8 Public Speaking, Distinction (98/100), March 2023
- Young Actors Company, 2016 - 2023
- Duke of Edinburgh Bronze Award, May 2021
- National Citizen Service, July 2021
Timeline
Caterer
Mungo's, University of Kent
2025.05 - Current
Cleaner
TSS Contractor, Wimbledon Championships
2024.07 - 2024.07
Cheesemonger
The Local Cheese Cave, Wimbledon
2024.06 - 2024.12
BA (Hons) - Drama, Theatre and Performing Arts
University of Kent
2023.01 - 2026.05
A-levels - Psychology, Drama and English Literature
Esher Sixth Form College
2021.01 - 2023.01