Abigail Collins

Leadership & Management Responsibilities:

• Supported the Team Manager in the operational leadership of a fast-paced frontline team.
• Provided regular supervision, mentoring, and performance management to Social Workers and ASYEs.
• Allocated cases based on risk, complexity, and staff capacity.
• Led on strategy discussions, Section 47 enquiries, and complex safeguarding decisions.
• Monitored team performance against KPIs, ensuring compliance with statutory timescales.
• Contributed to audits, quality assurance, and continuous service improvement.
• Deputised for the Team Manager, including chairing meetings and representing the service at multi-agency forums.

Key Impact & Achievements:

• Improved assessment timeliness and reduced backlog through effective workflow management.
• Strengthened team practice through reflective supervision and targeted support.
• Played a key role in maintaining high-quality safeguarding responses during periods of high demand.
• Participated in recruitment drives to select potential candidates for the team.

Key Responsibilities:

• Managed a high-volume and complex caseload involving safeguarding concerns.
• Completed Child and Family Assessments, Section 17 and Section 47 enquiries.
• Undertook direct work with children and families, ensuring their voices informed assessments.
• Developed and reviewed Child in Need and Child Protection plans.
• Prepared court reports and gave evidence in legal proceedings.
• Worked collaboratively with partner agencies to deliver coordinated interventions.

Key Achievements:

• Consistently delivered high-quality assessments within statutory deadlines.
• Recognised for strong analytical skills and risk assessment.
• Developed effective multi-agency working relationships to support safeguarding outcomes.

• Delivered high-quality, person-centred customer service, building positive relationships with a diverse range of individuals.
• Used strong communication and active listening skills to understand needs, resolve concerns, and provide appropriate support.
• Managed challenging interactions, demonstrating empathy, patience, and conflict resolution skills.
• Worked effectively under pressure in a fast-paced environment, prioritising tasks and maintaining professionalism.
• Collaborated with colleagues to ensure smooth service delivery, reflecting strong teamwork and reliability.
• Maintained awareness of customer wellbeing and safety, responding appropriately to incidents or concerns.