Abigail Campling
Southend,Southend-on-sea
Summary
Emergency medical dispatcher with expertise in coordinating ambulance responses for optimal patient care. Skilled in prioritizing calls to improve response times and streamline decision-making. Proven ability to collaborate with teams to uphold safety and professionalism during critical incidents. Trustworthy individual handles inquiries with ease and professionalism. Communicates clearly and concisely by telephone and in person. Possesses excellent manual dexterity, organisation and information management skills.
Overview
5
5
years of professional experience
Work History
Emergency Medical Dispatcher
East of England Ambulance Service NHS Trust
Chelmsford
08.2025 - Current
- Coordinated emergency ambulance responses to ensure timely and effective patient care.
- Coordinated resource allocation to enhance communication with ambulance crews and monitor incidents for effective emergency response operations.
- Assisted in managing high-pressure situations effectively.
Prioritised calls to ensure swift response times.
Facilitated decision-making processes to maintain patient and public safety. - Demonstrated strong teamwork, effectively communicating and coordinating with colleagues while remaining calm and professional during critical incidents.
Emergency Call Handler
East of England Ambulance Service NHS Trust
Chelmsford
10.2023 - 08.2025
- Worked effectively, calmly and proactively under pressure, especially during time-critical situations.
- Kept callers calm by delivering a relaxed and friendly approach when dealing with emergencies over the phone.
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
- Worked with empathy and compassion to provide first-class service to patients in need.
- Carried out quick risk assessments by asking callers concise questions, providing safety advice based on situations.
- Remained calm under pressure to deliver reliable, trusted advice to patients requiring urgent assistance.
Sales Assistant
The Perfume Shop
Southend
11.2021 - 10.2023
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
Education
A-Levels - Creative Media
South Essex College
Southend-on-Sea2023
GCSEs -
Shoeburyness high school
Southend on sea 2021
Skills
- Emergency response coordination
- Resource allocation
- Call prioritization
- Risk assessment
- Stress management
- Team collaboration
- Problem solving
- Active listening
- Customer Service
- Patience and empathy
- Face-to-face selling
- Multitasking efficiency
- Confident communicator
- Effective listening
- Sales techniques
- Sales target achievement
Timeline
Emergency Medical Dispatcher
East of England Ambulance Service NHS Trust
08.2025 - Current
Emergency Call Handler
East of England Ambulance Service NHS Trust
10.2023 - 08.2025
Sales Assistant
The Perfume Shop
11.2021 - 10.2023
A-Levels - Creative Media
South Essex College
GCSEs -
Shoeburyness high school