ABIGAIL ANNOH
London
Summary
French native IT professional demonstrating keen problem-solving and analytical approach to IT consultancy. Uses exceptional time management skills and methodical approach to projects with keen attention to detail.
Overview
10
10
years of professional experience
1
1
Language
Work History
Solution Consultant
THG Group
London
09.2023 - 01.2024
- Increased client's revenue by proposing feature solutions and worked with UX team to boost user traffic on client website to improve sales and mitigating clients from churning
- Prompted consulting efforts for beauty industry clients in the United Kingdom, ensuring THG Group's solutions met their specific requirements
- Collaborated closely with clients to analyse business processes, identify pain points, and propose tailored solutions for optimisation
- Led product demonstrations, workshops, and training sessions, showcasing THG's beauty technology offerings
- Advised clients on industry best practices, configuration options, and strategic use of THG Group's solution by doing gap analysis with business analysts and product managers collaboration
- Developed documentation for THG product features on confluence
- Created Jira board for beauty team stakeholders to track and prioritise issues, tasks and projects
- Raised product feature enhancement requests to benefit THG clients therefore providing additional revenue.
- Analysed business' current work practices to recommend improvement action.
- Initiated updates to systems, enhancing workflows and adding new functionalities.
- Wrote detailed proposals covering system specifications, resource requirements and timelines
- Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.
- Determined strengths and weaknesses of established processes and practices.
- Prepared and updated system specifications to support developers.
- Gathered and defined user requirements for system updates.
Implementation Consultant
Vision33
London
03.2023 - 08.2023
- Worked with technical team to set up client configuration on Vision33 system and SAP Business One
- Led recorded training sessions with client
- Built project checklist for our team to ensure all project tasks were completed
- Worked and tested open items raised by clients and ensured the items were closed before project sign off
- Scheduled Weekly meetings to discuss any open items or pending queries
- Built and maintained positive client relationships
- Configured additional demo site for our team to reduce and avoid configurations changes being removed
- Performed systems testing on hardware setup and software programmes to detect inefficiencies and vulnerabilities.
- Collaborated with cross-functional teams to adopt and implement innovative tech solutions.
Implementation Consultant
Channel Advisor
London
06.2021 - 02.2023
- Managed an entire implementation from the initial training to the "go-live"
- Understood how systems connect to provide flow chart for project integration
- Updated Monday board for project dependencies and deadlines
- Key contributor of 90% retention of new customers through product training and ongoing
- Tracked, managed and resolved project issues and ensuring resolution falls between 24-48 hour period
- Provided recorded training session for Channel Advisor self-service clients
- Generated £100,000 in revenue for successful implementation of new company set up
- Updating project updates on Salesforce, tracking and updating delays and risks
- Met 100% of bonus metric goals during all bonus periods
- Engaging with 3rd party customers and suppliers to support, work on integration
- Analysed customer network requirements, offering targeted product recommendations and setups to meet needs.
- Worked with enterprise-wide internal teams to offer training and support for new technologies.
- Demonstrated new software and technological innovations, allowing clients to review features and benefits prior to purchase.
Business Solution Analyst
APGeCommerce
London
07.2020 - 05.2021
- Engaging with 3rd party customers and suppliers to support, work on integration
- Understanding how systems connect together to provide flow chart for project integration
- Updating Jira Board and providing documentation for project completion
- Assisting project managing team and leading with technical integration and scoping
- Providing assistance solutions to system errors and problems
- Using SOAP and REST API's to connect to clients and suppliers systems
- Performing handover meetings with updated documentation for relevant stakeholder
- Writing test cases and requirements for support team to perform test case
- Creating document mapping analysis for the development team
- Creating change request when working with client or suppliers for business solutions on DevOps
Test Analyst Consultant
TSG Consulting
London
04.2019 - 07.2020
- Wrote and optimised test cases to maximise success of software testing
- Collaborated with developers and product owners
- Coordinated non-functional testing with development team
- Identified and tracked defects
- Elicited requirements for Business Requirement Document & acceptance criteria documentation
- Conducted interviews to understand business solution and technical solution
- Evaluated software specification and corrections to meet regulatory requirements
- Used testing techniques to write functional test cases
- Used MoSCoW methodology for business analysis and software development
- Presented testing solutions to client
- Understanding financial services and banking systems ( T24, Openlink) to test SWIFT Messaging
QA tester
Kaldor Ltd
London
01.2016 - 03.2019
- Performed functional testing on modules and full software implementations for products
- Completed usability testing on digital platforms (Mobile/ Web)
- Managed and prioritising defects in Jira
- Worked under agile framework and reviewed new product features in retrospective meeting with stakeholders
- Learned and understanding UX and UI by liaising with UX stakeholders
- Attended meetings about A/B testing meeting to discuss customers feedback to improve features
- Helped and attended daily stand up to manage project progression
- Supervised and assisted Junior testers progress
- Reviewed and defined user stories with Product manager
Data QA Engineer
Rosslyn Analytics
London
12.2013 - 01.2016
- Implement quality assurance of clients data and scrutinised the accuracy of ETL process
- Cooperated with development team, clients and users
- Resolved and reporting data related quality issues
- Worked on Data Implementation test
- Owned Data QA Testing (test plans, script and reporting to stakeholders)
- Communicated with client on resolving data related issues and updating Salesforce tickets
- Conducting staff and client training
Education
Bachelor of Science - Information and Technology (IT
Computer Science School, University of Hertfordshire
A-Levels -
Shenley Brook End School
Skills
Data Analysis/Requirement AnalysisJiraRegression TestingSalesforceCross functional collaborationFunctional TestingProject DocumentationProblem solvingTest planningDebuggingSystem analysis
Agile methodology - Waterfall
Business AnalysisScope and Project DefinitionSoftware Implementation
Requirements Gathering
Customer Relationship Management (CRM)
Product Demonstration
Quality Assurance
Project Management
XML
HTML
API Testing
Time Management
Risk Assessment
Data Collection
Problem-solving abilities
Project Coordination
Reliability
Project tracking
Presentations
Google analytics
Timeline
Solution Consultant
THG Group
09.2023 - 01.2024
Implementation Consultant
Vision33
03.2023 - 08.2023
Implementation Consultant
Channel Advisor
06.2021 - 02.2023
Business Solution Analyst
APGeCommerce
07.2020 - 05.2021
Test Analyst Consultant
TSG Consulting
04.2019 - 07.2020
QA tester
Kaldor Ltd
01.2016 - 03.2019
Data QA Engineer
Rosslyn Analytics
12.2013 - 01.2016
Bachelor of Science - Information and Technology (IT
Computer Science School, University of Hertfordshire
A-Levels -
Shenley Brook End School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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