Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

ABIGAIL ACKAH

DUNDEE

Summary

Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Assistant Account Manager

PROBATIS COMPANY LTD
TARKWA, WESTERN REGION - GHANA
02.2014 - 04.2023
  • Produced management team reports on account health and target delivery.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
  • Investigated low-performing accounts and adapted strategy to support sales and retention.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
  • Oversaw account growth sales activities from inception to contract.
  • Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
  • Proposed new solutions to meet changing customer needs and objectives to offer added value.
  • Established robust advisor relationships with client stakeholders.

Assistant Account Officer

GHANA BROADCASTING COORPERATION
TAKORADI, WESTERN REGION - GHANA
06.2013 - 10.2014
  • Nurtured customers within account base to support continued robust pipeline of opportunities.
  • Oversaw company accounts, bank reconciliations and payments.
  • Collaborated with business development and marketing teams to highlight new revenue streams.
  • Reported on company debtor balances and exposures to inform stakeholders.
  • Mitigated accounting risks through by identifying and improving process inefficiencies.
  • Assisted senior management with ad hoc finance projects.
  • Processed invoices and resolved invoice queries to enforce timely payment.
  • Reviewed and managed statutory accounts and corporation tax returns.
  • Enforced compliance with financial policies impacting account and business objectives.

Cost Accountant

GOLDFIELDS GHANA LIMITED
TARKWA, WESTERN REGION - GHANA
06.2012 - 09.2012
  • Maintained integrity of general ledger, including chart of accounts.
  • Analysed monthly balance sheet accounts for corporate reporting.
  • Analysed monthly reporting to reconcile production operations and general ledger.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Prepared VAT and income tax forms for commercial and individual clients.
  • Checked and imported payroll and pension data to pay salary deductions.
  • Collected and collated information and data to prepare annual budgets and forecast projections.
  • Maintained strict confidentiality over employee data in compliance with internal organisational policies.

Receptionist

RAPHAL MEDICAL CENTRE
TEMA, GHANA
05.2009 - 09.2009
  • Reduced waiting times through effective time and resource management.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.
  • Reorganised filing system to reduce file location times.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Education

Bachelor of Business Administration - BANKING AND FINANCE

CENTARL UNIVERSITY COLLEGE
ACCRA - GHANA
09.2009 - 03.2013

Skills

  • Marketing strategy
  • Prioritising workflows
  • Interpersonal skills
  • Customer relationships
  • Supporting international sales team
  • Excellent negotiating tactics

Languages

English
Advanced

Timeline

Assistant Account Manager

PROBATIS COMPANY LTD
02.2014 - 04.2023

Assistant Account Officer

GHANA BROADCASTING COORPERATION
06.2013 - 10.2014

Cost Accountant

GOLDFIELDS GHANA LIMITED
06.2012 - 09.2012

Bachelor of Business Administration - BANKING AND FINANCE

CENTARL UNIVERSITY COLLEGE
09.2009 - 03.2013

Receptionist

RAPHAL MEDICAL CENTRE
05.2009 - 09.2009
ABIGAIL ACKAH