Abieyuwa Adams

Work History

Back Office Administrator

ABRDN FNZ

01.2022 - Current

Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Demonstrated adaptability in the face of changing priorities, effectively managing multiple tasks simultaneously while meeting tight deadlines.
Ensured compliance with company policies and regulatory requirements through diligent monitoring of office activities.
Collaborated with cross-functional teams to complete projects on time and within budget constraints successfully.
Developed proficiency in multiple software applications, including Microsoft Office Suite, for efficient completion of daily tasks.
Maintained accuracy and confidentiality of sensitive data through meticulous record-keeping practices.
Contributed to positive work environment with exceptional customer service skills when interacting with both internal teams and external clients.
Managed vendor relationships, ensuring timely delivery of services while adhering to budgetary constraints.
Reduced paperwork backlog by digitizing and organizing essential documents systematically in a filing system.
Supported financial operations through accurate data entry and processing of invoices, expense reports, and purchase orders.
Managed approximately over 40 cases including mail enquiries, phone calls and other postings.

Accountant

TECKNON MONTESSORI SCHOOL

02.2013 - 12.2021

Handled day-to-day accounting processes to drive financial accuracy.
Reconciled accounts and reviewed expense data, net worth, and assets.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Gathered financial information, prepared documents, and closed books.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Used advanced software to prepare documents, reports, and presentations.
Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Prepared and filed tax forms to meet needs of customers.
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Evaluated and improved financial records to make important business decisions.
Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
Increased efficiency by streamlining accounting processes and implementing new financial software.
Reviewed business operations and obligations to help organization function at acceptable level.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
Enhanced profitability by identifying opportunities for revenue growth through detailed analysis of customer sales data.
Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
Supported department objectives by participating in cross-functional projects with other departments as needed.
Established strong relationships with banking partners to facilitate access to various financial services and secure favorable lending terms for the organization.
Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
Assisted in the development of financial forecasts based on historical trends and current market conditions, supporting strategic planning initiatives within the organization.
Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
Provided journal entries and performed accounting on accrual basis.
Maintained integrity of general ledger and chart of accounts.
Collected and reported monthly expense variances and explanations.
Compiled general ledger entries on short schedule with 100% accuracy.
Trained new employees on accounting principles and company procedures.
Cooperated with senior leaders to create operating budgets and initiate financial planning.

Bank Operations Manager

ECOBANK PLC

07.2008 - 02.2012

Improved bank operations efficiency by implementing streamlined processes and procedures.
Continuously analyzed operational performance data to identify trends, optimizing processes as needed for increased productivity and customer satisfaction.
Assisted in annual budget planning, analyzing historical data to forecast future expenses and revenue growth opportunities accurately.
Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
Spearheaded initiatives aimed at reducing fraudulent activities within the branch, leading to improved security measures and reduced financial losses from unauthorized transactions.
Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
Championed internal audits proactively identifying discrepancies before external audits, maintaining a strong record of compliance and reducing the risk of penalties.
Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
Reduced operational errors with thorough quality control measures and staff training initiatives.
Fostered an environment of open communication amongst team members, promoting collaboration and a cohesive work culture within the bank operations department.
Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
Achieved cost savings through strategic vendor negotiations when procuring necessary resources for efficient bank operations functioning.
Assisted clients with issues or requests and mentored employees on customer service techniques.
Assisted with daily cash and ATM balancing.
Oversaw branch operations and workflow for consistency.
Developed and implemented strategies for top-tier customer service.
Conducted cash and key audits for controls and compliance.
Communicated with Branch Operations Manager to inform of quality control checks and findings.
Recommended new procedures to boost consistency and customer experiences.
Monitored performance and completed performance appraisals for reports.
Complied with established internal controls and policies.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Customer Service Supervisor

ECOBANK PLC

07.2006 - 07.2008

Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Researched and corrected customer concerns to promote company loyalty.
Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Implemented feedback system for customers to provide comments and suggestions to improve service.
Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
Monitored front areas so that questions could be promptly addressed.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Improved office operations by automating client correspondence, record tracking and data communications.

Cashier Supervisor

Oceanic Bank International

01.2005 - 07.2006

Quickly and accurately counted drawers at start and end of each shift.
Built positive relationships with customers to increase repeat business.
Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention.
Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Resolved customer complaints quickly to maintain customer satisfaction.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored team members to enhance professional development and accountability in workplace.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Educated staff on strategies for handling difficult customers and challenging situations.

Summary

Overview

Work History

Back Office Administrator

Accountant

Bank Operations Manager

Customer Service Supervisor

Cashier Supervisor

Education

MBA - Business Administration And Management

Bachelor of Science - Business Administration And Management

Skills

Certification

Timeline

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