Abida Sultana Chowdhury Mithe
Stoke-on-Trent,Staffordshire
Summary
Personable Hospitality Associate with knack for customer service and team collaboration, seeking to leverage strong communication and organisational skills. Adept in creating welcoming environments and handling guest inquiries. Aims to enhance guest satisfaction and contribute to positive service culture.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service & Hospitality Associate
premier inn hotel
Stoke-on-Trent, Stoke-on-Trent
01.2022 - 01.2025
- Provided high-level customer service in a busy hospitality environment. Handled customer inquiries, complaints, and special requests professionally. Managed bookings, payments, and front-desk operations. Trained new staff on customer service procedures. Recognized for consistently exceeding guest satisfaction targets.
- Maintained high standards of cleanliness throughout the hotel.
- Participated in staff meetings for improvement of services offered.
- Handled guest complaints professionally, resulting in resolution and satisfaction.
- Assisted with check-in and check-out processes for smooth transitions.
- Managed reservations over the phone and via email efficiently.
- Delivered exceptional customer service to all guests, ensuring satisfaction.
- Trained new members of hospitality team effectively and thoroughly.
Banking Assistant / Officer
Prime Bank Ltd.
Sylhet
06.2019 - 07.2021
- Greeted customers warmly upon arrival; creating a positive first impression.
- Contributed ideas during staff meetings resulting in process improvements.
- Updated financial records for accurate tracking and reporting.
- Managed customer accounts by providing exceptional service.
- Coordinated banking operations to ensure smooth functioning.
- Improved client relationships with efficient problem-solving skills.
- Facilitated customers' financial needs for improved banking experience.
- Handled cash transactions, ensuring accuracy and security.
- Assisted in loan processing for swift approval.
- Developed a comprehensive understanding of all the products offered by the bank for better customer guidance.
Education
Masters in MSC management (MBA) - BUSINESS
University of Hertfordshire
Hatfield 09.2022 - 10.2023
Bachelor of Business Administration(BBA) - Accounting Information System
Metropolitan University
Sylhet, BangladeshSkills
- Retail Banking & Financial Services
- Customer Relationship Management
- Hospitality & Frontline Customer Support
- Cash Handling & Financial Transactions
- Compliance (KYC/AML)
- Cross-selling & Upselling Financial Products
- Complaint Resolution & Service Recovery
- Multilingual: Fluent in English and Bengali
- IT Skills: MS Office, Banking Software
Timeline
Masters in MSC management (MBA) - BUSINESS
University of Hertfordshire
09.2022 - 10.2023
Customer Service & Hospitality Associate
premier inn hotel
01.2022 - 01.2025
Banking Assistant / Officer
Prime Bank Ltd.
06.2019 - 07.2021
Bachelor of Business Administration(BBA) - Accounting Information System
Metropolitan University