Abid Rahman
Newcastle upon Tyne
Summary
Motivated and adaptable professional with a strong commitment to excellence in all tasks. Proven ability to set and achieve high standards through diligent work and effective communication. Excels in both team environments and independent roles, maintaining composure under pressure. Eager to embrace challenges and contribute meaningfully to organisational success.
Overview
5
5
years of professional experience
25
25
years of post-secondary education
Work history
Clerical/Admin Officer
Defra
Newcastle upon Tyne
2025.06 - 2025.08
- Streamlined scanning and labelling tasks to support efficient information distribution.
- Established a well-organised filing system, enhancing document accessibility.
- Executed meticulous data entry, ensuring accuracy and speed.
- Labelled files with essential details including employee names and file references.
- Maintained confidentiality by securing file contents from unauthorised access.
- Facilitated team performance by training new staff.
Waiter
Ahad Tandoori Restaurant
Newcastle upon Tyne
2020.09 - 2024.08
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Accommodated special dietary requests, enhancing customer dining experience.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Liaised with kitchen staff for prompt order delivery to customers.
- Explained dish components clearly to inform customers' decisions.
- Handled payment transactions to guarantee smooth customer checkout process.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Relayed feedback from customers to management for continuous improvement.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Remained calm under pressure, ensuring better performance during peak hours.
- Served high volumes of guests upwards of 100 in fast-paced service environments with exceptional customer care.
Customer service advisor
Green Energy
Newcastle upon Tyne
2021.07 - 2021.07
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Handled high volume of calls daily meeting the minimum target of 50 for faster issue resolution.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Provided detailed information about products and services to potential customers.
- Managed complex customer issues to successful resolution.
- Guided customers through troubleshooting process with patience and clarity.
- Recorded customer communications to maintain proper documentation.
Education
GCSEs - English
Gosforth Academy High School
Newcastle upon Tyne 2016.09 - 2019.07
GCSEs - Mathematics
Gosforth Academy High School
Newcastle upon Tyne 2016.09 - 2019.07
GCSEs - Science
Gosforth Academy High School
Newcastle upon Tyne 2016.09 - 2019.07
GCSEs - BTEC Business
Gosforth Academy High School
Newcastle upon Tyne 2016.09 - 2019.07
GCSEs - Geography
Gosforth Academy High School
Newcastle upon Tyne 2016.09 - 2019.07
GCSEs - Design & Technology
Gosforth Academy High School
Newcastle upon Tyne 2016.09 - 2019.07
A-Levels - BTEC Business
Gosforth Academy High School
Newcastle upon Tyne 2019.09 - 2021.07
A-Levels - Information Technology
Gosforth Academy High School
Newcastle upon Tyne 2019.09 - 2021.07
A-Levels - Applied Sciences
Gosforth Academy High School
Newcastle upon Tyne 2019.09 - 2021.07
Certificate of Higher Education - Computer Science
Northumbria University
Newcastle upon Tyne 2021.09 - 2024.05
Skills
- Communication skills
- Customer Service
- Quick Learner
- Teamwork
- Time Management
- Working under pressure
- Research Skills
- Problem Solving
- Analytical Skills
- Written communication
- Attention To Detail
- Computer Science
- Microsoft Azure
- HTML
- SQL
- CSS
- Python
Affiliations
- Gym
- Football
- Badminton
Languages
English
Native
Bengali
Fluent
References
References available upon request.
Timeline
Clerical/Admin Officer
Defra
2025.06 - 2025.08
Certificate of Higher Education - Computer Science
Northumbria University
2021.09 - 2024.05
Customer service advisor
Green Energy
2021.07 - 2021.07
Waiter
Ahad Tandoori Restaurant
2020.09 - 2024.08
A-Levels - BTEC Business
Gosforth Academy High School
2019.09 - 2021.07
A-Levels - Information Technology
Gosforth Academy High School
2019.09 - 2021.07
A-Levels - Applied Sciences
Gosforth Academy High School
2019.09 - 2021.07
GCSEs - English
Gosforth Academy High School
2016.09 - 2019.07
GCSEs - Mathematics
Gosforth Academy High School
2016.09 - 2019.07
GCSEs - Science
Gosforth Academy High School
2016.09 - 2019.07
GCSEs - BTEC Business
Gosforth Academy High School
2016.09 - 2019.07
GCSEs - Geography
Gosforth Academy High School
2016.09 - 2019.07
GCSEs - Design & Technology
Gosforth Academy High School
2016.09 - 2019.07