Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Abid Rahman

Newcastle upon Tyne

Summary

Motivated and adaptable professional with a strong commitment to excellence in all tasks. Proven ability to set and achieve high standards through diligent work and effective communication. Excels in both team environments and independent roles, maintaining composure under pressure. Eager to embrace challenges and contribute meaningfully to organisational success.

Overview

5
5
years of professional experience
25
25
years of post-secondary education

Work history

Clerical/Admin Officer

Defra
Newcastle upon Tyne
06.2025 - 08.2025
  • Streamlined scanning and labelling tasks to support efficient information distribution.
  • Established a well-organised filing system, enhancing document accessibility.
  • Executed meticulous data entry, ensuring accuracy and speed.
  • Labelled files with essential details including employee names and file references.
  • Maintained confidentiality by securing file contents from unauthorised access.
  • Facilitated team performance by training new staff.

Waiter

Ahad Tandoori Restaurant
Newcastle upon Tyne
09.2020 - 08.2024
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Explained dish components clearly to inform customers' decisions.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Relayed feedback from customers to management for continuous improvement.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Served high volumes of guests upwards of 100 in fast-paced service environments with exceptional customer care.

Customer service advisor

Green Energy
Newcastle upon Tyne
07.2021 - 07.2021
  • Monitored team's adherence to company policies, promoted a collaborative work environment.
  • Handled high volume of calls daily meeting the minimum target of 50 for faster issue resolution.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Provided detailed information about products and services to potential customers.
  • Managed complex customer issues to successful resolution.
  • Guided customers through troubleshooting process with patience and clarity.
  • Recorded customer communications to maintain proper documentation.

Education

GCSEs - English

Gosforth Academy High School
Newcastle upon Tyne
09.2016 - 07.2019

GCSEs - Mathematics

Gosforth Academy High School
Newcastle upon Tyne
09.2016 - 07.2019

GCSEs - Science

Gosforth Academy High School
Newcastle upon Tyne
09.2016 - 07.2019

GCSEs - BTEC Business

Gosforth Academy High School
Newcastle upon Tyne
09.2016 - 07.2019

GCSEs - Geography

Gosforth Academy High School
Newcastle upon Tyne
09.2016 - 07.2019

GCSEs - Design & Technology

Gosforth Academy High School
Newcastle upon Tyne
09.2016 - 07.2019

A-Levels - BTEC Business

Gosforth Academy High School
Newcastle upon Tyne
09.2019 - 07.2021

A-Levels - Information Technology

Gosforth Academy High School
Newcastle upon Tyne
09.2019 - 07.2021

A-Levels - Applied Sciences

Gosforth Academy High School
Newcastle upon Tyne
09.2019 - 07.2021

Certificate of Higher Education - Computer Science

Northumbria University
Newcastle upon Tyne
09.2021 - 05.2024

Skills

  • Communication skills
  • Customer Service
  • Quick Learner
  • Teamwork
  • Time Management
  • Working under pressure
  • Research Skills
  • Problem Solving
  • Analytical Skills
  • Written communication
  • Attention To Detail
  • Computer Science
  • Microsoft Azure
  • HTML
  • SQL
  • CSS
  • Python

Affiliations

  • Gym
  • Football
  • Badminton

Languages

English
Native
Bengali
Fluent

References

References available upon request.

Timeline

Clerical/Admin Officer

Defra
06.2025 - 08.2025

Certificate of Higher Education - Computer Science

Northumbria University
09.2021 - 05.2024

Customer service advisor

Green Energy
07.2021 - 07.2021

Waiter

Ahad Tandoori Restaurant
09.2020 - 08.2024

A-Levels - BTEC Business

Gosforth Academy High School
09.2019 - 07.2021

A-Levels - Information Technology

Gosforth Academy High School
09.2019 - 07.2021

A-Levels - Applied Sciences

Gosforth Academy High School
09.2019 - 07.2021

GCSEs - English

Gosforth Academy High School
09.2016 - 07.2019

GCSEs - Mathematics

Gosforth Academy High School
09.2016 - 07.2019

GCSEs - Science

Gosforth Academy High School
09.2016 - 07.2019

GCSEs - BTEC Business

Gosforth Academy High School
09.2016 - 07.2019

GCSEs - Geography

Gosforth Academy High School
09.2016 - 07.2019

GCSEs - Design & Technology

Gosforth Academy High School
09.2016 - 07.2019

Similar Profiles

Create profile
Abid Rahman