Summary
Overview
Work history
Education
Skills
Timeline
Generic

Abid Ahmed

London,Brent

Summary

Reliable and experienced driver with over 7 years of professional driving and courier experience since 2016, combined with 9 years of strong customer service expertise. Proven track record of delivering goods efficiently, safely, and on schedule while maintaining excellent rapport with customers. Skilled in time management, route planning, and communication, holding a full UK driving licence with no current penalty points. Adaptable, self-motivated, and able to thrive in fast-paced environments, working independently or as part of a team to consistently meet operational goals and provide outstanding service.

Overview

10
10
years of professional experience

Work history

Health advisor

Practice Plus Group
Uxbridge, Hillingdon
10.2024 - Current


  • Took high-pressure calls from the public, quickly assessing symptoms using clinical pathways to triage patients safely and accurately.
  • Delivered clear, calm, and compassionate communication during emergencies and distressing situations.
  • Prioritised patient safety and urgency, escalating cases when needed and signposting to appropriate services (A&E, GP, ambulance dispatch).
  • Developed strong decision-making, active listening, and resilience in a fast-paced, target-driven environment.

E-commerce Business Owner

Amazon
04.2021 - Current
  • Handle all customer claims and queries while providing excellent service to build rapport with clients
  • Successfully deliver excellent customer service by connecting with customers, discovering, and responding to their needs promptly and handling all claims with couriers for missing items to recover any expenses
  • Effectively deal with customer queries and ensuring they are given correct information in professional manner whilst demonstrating interpersonal effectiveness and remaining resilient throughout difficult and challenging circumstances.

Courier driver

Stuart/Uber
02.2018 - Current
  • Delivered parcels and food items across local areas, meeting time-sensitive deadlines.
  • Maintained a professional attitude while dealing with customers during pickups and drop-offs.
  • Navigated routes efficiently using GPS and adapted to real-time traffic changes.
  • Ensured safe handling of items and adhered to road safety regulations at all times.

Accounts assistant

ACE ACCOUNTANCY
08.2022 - 02.2024
  • Sorting, filing client documents, and providing general administrative support
  • Ad Hoc Duties: Assisted director with various tasks, including research, report preparation
  • Bookkeeping: Proficient in Excel and QuickBooks for accurate financial record-keeping
  • VAT Returns: Prepared and submitted VAT returns, ensuring compliance
  • Self-Assessment Tax Returns: Prepared tax returns, adhering to regulations
  • HMRC Liaison: Communicated with HMRC on behalf of clients, ensuring compliance
  • Proactively addressed any discrepancies or outstanding items, maintaining accurate supplier account records

Driver & Vehicle Service Agent

Enterprise Rent-A-Car
Uxbridge, Hillingdon
10.2020 - 02.2022
  • Collected and delivered customer vehicles and hire cars between branches, customer homes, and garages.
  • Performed detailed vehicle inspections before and after rental to identify any damage or issues.
  • Maintained accurate records of vehicle condition, fuel levels, and mileage.
  • Provided excellent customer service, ensuring smooth handovers and professional communication.

SALES ADVISOR

02 TELEFONICA
01.2018 - 04.2021
  • Provide great customer service and customer satisfaction
  • Maintain in-depth knowledge of products and give detailed analysis of package plans
  • Ensure sales are made and targets are met on a regular basis
  • Receive, process, and organise shipments and deliveries accordingly
  • Address customer concerns and inquiries and resolve customer complaints.

SALES ADVISOR

H&M
03.2015 - 11.2017
  • Handle discounts, price changes and customer returns
  • Assist customers with locating products and pricing queries
  • Operate the cash register and process sales transactions
  • Maintain storeroom and sales floor by performing all necessary duties
  • Unload and unpack store deliveries.

Education

ADVANCED DIPLOMA IN ACCOUNTING -

AAT LEVEL 3
04.2023 -

Certificate of Higher Education - Business Management

Queen Mary University of London
London
09.2017 - 04.2019

BTEC LEVEL 3 - -

UXBRIDGE COLLEGE
09.2014 - 06.2016

GCSE'S: 6 GCSE'S INCLUDING MATHS, ENGLISH, SCIENCE -

ALPERTON COMMUNITY SCHOOL
London
01.2009 - 01.2014

Skills

  • Professional Driving Experience – Over 7 years of courier and vehicle delivery experience, including multi-drop routes and time-sensitive schedules
  • Full UK Driving Licence – 0 penalty points; confident driving across London and surrounding areas
  • Customer Service Excellence – 9 years of experience providing outstanding service across retail, healthcare, and delivery roles
  • Route Planning & Time Management – Efficiently plans and completes deliveries, ensuring punctuality and productivity
  • Vehicle Inspection & Care – Experienced in conducting pre/post-drive vehicle checks and reporting damage/issues
  • Manual Handling – Physically fit with the ability to safely lift and deliver items up to 20kg
  • Communication Skills – Professional, clear communicator with the ability to remain calm and helpful in high-pressure or emergency situations
  • E-commerce & Logistics – Operated a successful Amazon business, managing customer service, stock handling, courier coordination, and dispute resolution

Timeline

Health advisor

Practice Plus Group
10.2024 - Current

ADVANCED DIPLOMA IN ACCOUNTING -

AAT LEVEL 3
04.2023 -

Accounts assistant

ACE ACCOUNTANCY
08.2022 - 02.2024

E-commerce Business Owner

Amazon
04.2021 - Current

Driver & Vehicle Service Agent

Enterprise Rent-A-Car
10.2020 - 02.2022

Courier driver

Stuart/Uber
02.2018 - Current

SALES ADVISOR

02 TELEFONICA
01.2018 - 04.2021

Certificate of Higher Education - Business Management

Queen Mary University of London
09.2017 - 04.2019

SALES ADVISOR

H&M
03.2015 - 11.2017

BTEC LEVEL 3 - -

UXBRIDGE COLLEGE
09.2014 - 06.2016

GCSE'S: 6 GCSE'S INCLUDING MATHS, ENGLISH, SCIENCE -

ALPERTON COMMUNITY SCHOOL
01.2009 - 01.2014

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Abid Ahmed