Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Abid Abdul

Cardiff,Caerdydd

Summary

An ambitious and determined postgraduate student from University of South Wales, actively looking to further progress in the legal industry . Equipped with a strong foundation in customer communication and engagement, whilst also able to problem solve and think critically in high pressure situations.

Also proficient at identifying shortcomings and resolving complaints and establishing a rapport with familiar customers.

Fluent in English and Bengali, searching to contribute to a proactive organisation while pursuing Solicitor status.

Overview

4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Customer Assistant

Tesco
Cardiff, Caerdydd
08.2024 - Current
  • Facilitated seamless store operations by collaborating effectively with team members.
  • Provided expert assistance to customers in product selection, enhancing satisfaction.
  • Navigated high-pressure situations adeptly to ensure positive customer experiences during peak hours.
  • Addressed diverse customer inquiries using extensive product knowledge and service expertise.

Mail Sorter

Royal Mail Delivery Office
Cardiff, Caerdydd
12.2023 - 04.2024
  • Managed mail processing effectively during peak periods, increasing productivity.
  • Assessed parcel and letter labelling before distribution.
  • Sorted mail accurately by county, city, street, and house order.
  • Conducted thorough inspections of parcels for damage and wear.
  • Segregated diverse mail types in accordance with Inward processing standards.

Intern (Placement)

University of South Wales
Pontypridd, Rhondda Cynon Taf
02.2024 - 02.2024
  • Gained hands-on experience in property transfer process.
  • Assisted with several key administrative tasks, including preparing and organizing legal documents and correspondence.
  • Conducted Land Registry searches and reviewed deeds and contracts to support senior fee earners.
  • Communicated complex legal information clearly and concisely to clients and managed sensitive information with complete confidentiality.

Waiter

Red Chilli Restaurant
Cardiff, Caerdydd
09.2021 - 01.2023
  • Cleaned, sanitised, and organised restaurant, bar, and front of house areas along with supporting kitchen staff on stock management.
  • Answered on average 30 customer phone calls whilst accurately recording and confirming reservations.
  • Maintained comprehensive knowledge of menu items to enhance order accuracy.
  • Attended to customer queries and requests to improve satisfaction.
  • Served high volumes of guests in fast-paced environments

Education

Bachelor of Laws - Law

University of South Wales
Pontypridd
09.2022 - 06.2025

A-Levels -

Cardiff West Community Sixth Form
Cardiff
09.2020 - 07.2022

GCSEs -

Cardiff West Community High School
Cardiff
09.2015 - 07.2020

Skills

  • Problem-solving & Critical Thinking

Analysed and resolved complex guest complaints and operational issues by identifying underlying causes and developing strategic solutions that improved customer satisfaction and operational efficiency This required quick information processing and decision-making under pressure


  • Organisation & Teamwork

Experience in a fast-paced setting taught how to stay organized under pressure Learnt how to prioritize tasks effectively to handle a constant flow of customer queries and worked with the team to tackle larger issues


  • Customer Communication & Engagement

Improved communication skills by actively listening to customers' needs, building rapport, and methodically resolving complaints to ensure client satisfaction and loyalty This experience highlighted the need for a flexible, client-focused approach to address specific concerns and provide tailored solutions

Certification

Virtual Work Experience

  • Prime: Introduction to Law
  • Browne Jacobson: Introduction to Law
  • Barbri: Legal Skills for Aspiring Solicitors
  • Morrison Forester: Litigation
  • Latham & Watkins: Mergers & Acquisitions
  • A&O Sherman: Technology and M&A Law
  • Kennedys: Commercial Law



Timeline

Customer Assistant

Tesco
08.2024 - Current

Intern (Placement)

University of South Wales
02.2024 - 02.2024

Mail Sorter

Royal Mail Delivery Office
12.2023 - 04.2024

Bachelor of Laws - Law

University of South Wales
09.2022 - 06.2025

Waiter

Red Chilli Restaurant
09.2021 - 01.2023

A-Levels -

Cardiff West Community Sixth Form
09.2020 - 07.2022

GCSEs -

Cardiff West Community High School
09.2015 - 07.2020

Similar Profiles

Create profile
Abid Abdul