Abiah Kalim

Responsibilities:

· Answered inbound calls and provided excellent customer service to clients booking taxi services.

· Efficiently managed taxi bookings, cancellations, and scheduling changes using company software.

· Communicated effectively with taxi drivers to coordinate pick-ups and drop-offs.

· Handled customer inquiries, complaints, and feedback, ensuring prompt resolution and customer satisfaction.

· Maintained accurate records of bookings and customer interactions in the system.

· Provided fare estimates, route information, and other relevant details to customers

· Followed company protocols and procedures to ensure a smooth and reliable service.

Skills:

· Strong verbal communication and active listening skills.

· Excellent problem-solving abilities and a calm demeanor under pressure.

· Proficiency in using call center software and other computer applications.

· Ability to multitask and manage time effectively in a fast-paced environment.

· Strong customer service orientation with a focus on empathy and patience.

· Knowledge of local geography and traffic patterns is a plus.

Responsibilities:

· Supervised and cared for children aged 0-5 in a safe and nurturing environment.

· Maintained a clean, organized, and child-friendly environment, ensuring all toys and equipment were sanitized regularly.

· Monitored children's progress, providing feedback and support to parents and caregivers.

· Supported children in developing personal hygiene skills, such as handwashing.

· Implemented educational and recreational activities to promote social, emotional, and cognitive development.

Skills:

· Strong understanding of child development and early childhood education principles.

· Excellent communication and interpersonal skills.

· Patience, empathy, and the ability to connect with children.

· Organizational skills and attention to detail.

· Ability to work effectively as part of a team.

Responsibilities:

· Efficiently stocked shelves and ensured product displays were organized, well-presented, and fully replenished.

· Guided customers around the store, assisting them in locating products and providing detailed information about merchandise.

· Addressed customer inquiries and resolved complaints in a professional and courteous manner, ensuring high levels of customer satisfaction.

· Maintained a clean and tidy store environment, ensuring all areas were inviting and appealing to customers.

· Collaborated with team members to ensure a smooth and efficient operation of the store.

Skills:

· Strong customer service skills with the ability to communicate effectively and empathetically.

· Excellent organizational and time-management skills.

· Ability to handle customer complaints and queries professionally.

· Proficiency in maintaining product displays and stock management.

Team-oriented with a proactive approach to tasks.

Responsibilities:

· Served meals to individuals and families in need, ensuring a warm and welcoming atmosphere.

· Wrapped gifts for distribution, maintaining high standards of presentation and attention to detail.

· Organized and sorted donated gifts, ensuring appropriate allocation to recipients based on need and preference.

· Assisted in setting up and tidying up event spaces, ensuring a clean and organized environment.

Skills:

· Strong organizational and multitasking abilities.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively in a team-oriented environment.

· Attention to detail and a high standard of care in tasks.

Responsibilities:

· Conducted door-to-door charity collections, raising funds for local community projects.

· Engaged in youth work, organizing and supervising activities for children and teenagers.

Skills:

· Strong communication and interpersonal skills.

· Ability to engage with diverse community members.

· Organizational and time-management abilities.