ABI SMALL
Malmesbury,WIL
Summary
Dedicated and results-driven hospitality professional with a proven track record of success in managing and enhancing the operations of historic properties. Adept at supporting and delivering seamless and engaging visitor experiences whilst driving profitability and fostering a positive work environment. Experienced in site management, event co-ordination and team leadership, with a passional for delivering exceptional customer service, Eager to leverage my experience in hospitality management and academic background and passion for Coleridge's life and works to contribute to the success of heritage properties and create memorable experiences for visitors.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Manager
The Black Bull Inn
Coniston
11.2023 - Current
- Responsible for the management of a historic pub and hotel, overseeing daily operations to ensure a seamless and enjoyable visitor experience and contribute to the continuing success of the business
- Overseeing all aspects of the business, from delivering exceptional customer service to staff management and financial operations
- Proactively addressing challenges in a dynamic hospitality environment, adapting to changing circumstances to maintain a high standard of service
- Managing budgets effectively to maximise profitability whilst maintaining excellent quality and service
- Leading a dedicated team, providing guidance, training and fostering a positive work environment to ensure a cohesive and motivated staff.
Venue Manager
The Morgawr
Falmouth
02.2023 - 11.2023
- Founded and operated an independent music venue and cocktail bar, overseeing all facets of the business
- Managed comprehensive daily operations including staffing, customer service and event co-ordination
- Successfully planned and executed diverse events ranging from live music performances to book launches, fashion shows and private parties, enhancing the venue’s appeal and driving customer engagement
- Led menu planning initiatives, introducing creative and appealing offerings with a focus on local and sustainable food and beverages
- Cultivated positive relationships with patrons, artists and suppliers, enhancing the venue’s reputation within the local community.
Operations Manager
The Rose and Crown
Malmesbury
02.2020 - 12.2022
- Successfully planned and lead the full refurbishment of the premises during the initial lockdown period, transforming a pub with a poor local reputation into a thriving business
- Implemented marketing strategies and events, introducing a full new offer, as a diverse events programme which included two annual beer festivals, regular live music and community-led events which led to a 300% increase in annual turnover
- Responsible for all strategic decisions related to accounts, marketing and daily operations, ensuring the financial success of the business
- Established the pub as a cornerstone of the local community and a social hub within the town through dedicated efforts and a customer-focused approach
- Effectively managed budgets, menu planning and recruitment processes, contributing to the overall growth and success of the business.
Catering Manager
The Wordsworth Trust
09.2019 - 02.2020
- Responsible for the site-wide delivery of food and beverage at a high profile charitable organisation
- Instrumental in launching a new cafe offer, overseeing all aspects from menu planning, sourcing local and sustainable suppliers and equipment, to recruiting and training a new team
- Managed daily operations, implemented stock control procedures and contributed to the success of the site-wide food and beverage services.
Assistant Manager
Sticklebarn, The National Trust
10.2017 - 09.2019
- Led daily operations at a busy National Trust property, exceeding business targets through effective management of food, beverage and retail sales
- Played a key role in recruiting, training and developing staff, aligning with the National Trust’s values and behaviours
- Instrumental in planning and delivering an engaging visitor experience.
Education
MA English Literary Studies (Romantic Pathway) -
Lancaster University
01.2016 - 04.2017
BA (Hons) English Literature - undefined
University of Manchester
01.2013 - 04.2016
undefined
Rossall School, Fleetwood
01.2002 - 04.2009
Skills
- Strategic & Operational Planning
- Team Development and Leadership
- Financial Management
- Visitor Journey & Experience Planning
- Event Coordination
- Marketing Strategies
- Customer Service
- Community Engagement
Personal Information
Date of birth: 11/15/1994
Timeline
Manager
The Black Bull Inn
11.2023 - Current
Venue Manager
The Morgawr
02.2023 - 11.2023
Operations Manager
The Rose and Crown
02.2020 - 12.2022
Catering Manager
The Wordsworth Trust
09.2019 - 02.2020
Assistant Manager
Sticklebarn, The National Trust
10.2017 - 09.2019
MA English Literary Studies (Romantic Pathway) -
Lancaster University
01.2016 - 04.2017
BA (Hons) English Literature - undefined
University of Manchester
01.2013 - 04.2016
undefined
Rossall School, Fleetwood
01.2002 - 04.2009
Similar Profiles
Jaydon HodgsonJaydon Hodgson
Front of House / Kitchen Porter at Black Bull Inn MoffatFront of House / Kitchen Porter at Black Bull Inn Moffat
LUCAS COTELUCAS COTE
Food Preparation at Black BullFood Preparation at Black Bull
Ryan BaxterRyan Baxter
Hot Line Cook at Black Bull Golf CommunityHot Line Cook at Black Bull Golf Community
Kirsty KeckKirsty Keck
Head of People Partnering at Motability OperationsHead of People Partnering at Motability Operations
Katherine GreenKatherine Green
Volunteer at Unity House - Homeless Accommodation and SupportVolunteer at Unity House - Homeless Accommodation and Support