Abhyuday Ameya
Milton Keynes,Buckinghamshire
Summary
I am a versatile professional with a background in sustainable procurement, supply chain and logistics, academia, customer service, e-commerce, study abroad and education. A curious learner, passionate about business development, sales, and an avid science enthusiast and communicator. A sustainability advocate and a dedicated supporter of women empowerment and cross-cultural exchange, having worked in the field in four different countries. A fluent English, intermediate German, and native Hindi speaker, always curious to learn more about our world, different cultures and the Universe.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Sortation Associate
Amazon
Milton Keynes, Buckinghamshire
2023.11 - 2024.01
- Prepared mail for delivery using scanners, handheld printers and packing materials.
- Sorted mail by placing in bins and stacking on pallets.
- Controlled, processed and delivered incoming and outgoing mail.
- Stacked packages, mail bags and mail totes into floor-level containers.
- Directed items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment.
CUSTOMER SERVICE ADVISOR
Hinduja Global Solution (Contract for National Health Service)
Milton Keynes, UK
2023.09 - 2023.11
- Demonstrated effective communication skills while engaging with citizens of the UK via Amazon Web Services for NHS Covid Vaccination Campaign.
- Utilized problem-solving abilities to quickly identify customer issues and develop appropriate solutions.
- Provided excellent customer service by responding to inquiries, resolving complaints and addressing issues in a timely manner.
- Maintained accurate records of customer interactions using software system, namely Microsoft Power BI - Call Logger template
- Continually updated Vaccination knowledge to ensure accurate information is provided to NHS customers.
- Logged details of citizen service calls in computer system following correct protocols.
- Updated and maintained database with accurate customer information and timely data entry into CRM platform.
ECOMMERCE LISTER
Oxfam
Milton Keynes, UK
2023.05 - 2023.08
- Collaborated with internal teams to develop innovative ideas for new listings.
- Performed in-depth research to identify potential listings and maintain existing ones.
- Implemented best practices related to creating and managing effective listings.
- Managed multiple listing accounts simultaneously, ensuring accuracy and timely delivery of information.
- Generated creative content for promotional materials used in listing campaigns.
- Assisted with the timely dispatch of the bought items
KNOWLEDGE WORKER - Indirect Procurement
Coca-Cola Europacific Partners
London, UK
2022.06 - 2022.09
- Shaped the future tender strategy due in the year 2025, by understanding the current pallets and models in use at both European and Pacific regions, capturing the opportunities to maximize competition and minimizing the CO2 footprint
- Engaged with internal and external stakeholders at CCEP in Europe and Pacific to determine the supply models in use today: suppliers, spend, pallets materials and operating models
- Conducted a Request For Information engaging with suppliers to capture current capabilities, estimated carbon impact, future development plan and challenges for new market entrants
- Researched market innovations and potential future trends for pallet materials and the subsequent CO2 impact through LCA studies
VOLUNTEER TEACHER
E-vidyaloka
Udaipur, India
2020.08 - 2021.08
- Organized and used variety of teaching techniques, maximizing individual and group learning.
- Managed student behavioural issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Engaged with local authorities and campaigned for introducing the platform in the rural parts of India
- Organised online events for several festivals throughout year
PRIVATE HOME TUTOR
Bright Tutors
Singapore, Singapore
2018.08 - 2021.01
- Assessed students' progress through tests and formal evaluations to ensure understanding of course material.
- Provided one-on-one instruction in various subject areas such as English, Math, Science, and Social Studies.
- Designed instructional materials such as worksheets, handouts, quizzes, and homework assignments.
- Counselled students on study habits, goal setting, time management skills, test taking strategies.
TUTOR
PSB Academy
Singapore, Singapore
2019.01 - 2019.11
- Aided lecturers by holding late evening tutorials for desired subjects for part-time professionals and full time students
- Tutored Thermodynamics, Fluid Mechanics, Professional Development Management
- Assisted students in research proposals and research methodologies
- Helped the academy to work on the key aspects of campus life in accordance with student experience
- Provided feedback on assignments and tests to ensure understanding of course material.
INTERNSHIP STUDENT - CEMENT PACKAGING
JK Cement
Jharli, India
2018.01 - 2018.03
- Acquired specific knowledge on the practices of the business line
- Worked on documents related to the scope of emission
- Acquired knowledge in regard to rules and regulations while on plant grounds.
WAREHOUSE ASSISTANT
Deutsche Paket Dienst, DPD
Duisburg, Germany
2015.06 - 2017.12
- Processed shipping and return orders with router, loading or postal code errors
- Took care of the tracking and meeting deadlines of the packages according to the DPD process rules
- Controlled and processed damaged packets and fed them back into packet sorting.
BAKERY OPERATIVE
Harry Brot Gmbh
Dusseldorf, Germany
2017.03 - 2017.06
- Followed detailed instructions from supervisors regarding recipes for specific baked goods
- Inspected finished products prior to packaging them for sale ensuring they meet quality standards
- Utilized knowledge of food safety regulations to ensure all products were stored properly and maintained freshness standards.
BUSINESS DEVELOPMENT EXECUTIVE
Luxus Pur
Emmerich, Germany
2014.10 - 2015.02
- Conducted market research and identified potential business opportunities.
- Organized and participated in face-to-face meetings and video conferences to deliver opportunities to business clients.
- Used knowledge of the market and competitors to identify and promote company’s unique selling propositions and differentiators to potential new clients
- Developed market for the company in other European countries especially English speaking countries - Netherlands and United Kingdom
- Wrote 200 articles a day on back office for company named Plenty Markets (ERP) for E-commerce solutions
- Generated 20% gain in sales in first three months after starting job
FREELANCE CONTENT WRITER
Freelancer.com
Delhi, India
2012.08 - 2013.06
- Researched topics to ensure accuracy of information in written pieces
- Collaborated with clients to understand their needs and develop effective content strategies
- Developed original content to engage readers with informative articles, utilizing SEO best practices.
Education
BACHELOR OF SCIENCE (B.S.) IN MECHANICAL ENGINEERING - Engineering
2014.10 - 2017.10
- Maintained 3.0 GPA average
- Member of student council for Faculty of Technology and Bionics
- Member of Rise Together for Africa Community, proposed one passport policy for prosperous economic regions in African continent from 2015 to 2017
- Founding Member of the IIA-HSRW (Indian International Association - Hochschule Rhein Waal)
- Got association registered with the Ministry of Foreign Relations, India Served as representative for IIA - HSRW to Indian Embassy in Berlin
MASTER OF SCIENCE (M.S.) IN MANAGEMENT - Management
2023
- CMI - Level 7 Certificate in Strategic Management and Leadership
- Graduated with 2:1 degree
- Completed a thesis on building a circular supply chain through sustainable pallet management
- Member of the Orbex rocketry Championship team representing Cranfield University (CRANSEDS)
- Member of the Satellite Design Competition team representing Cranfield University (CRANSEDS)
- Completed a complex project with Radisson Hotel Group for EDI initiatives mainly concerning visibility of women in top executive positions
BACHELOR OF SCIENCE (B.S.) IN MECHANICAL ENGINEERING -
2020
- Ranked and awarded as the top student of cohort
- Achieved Distinction with Honours in Mechanical engineering
- Awarded for the highest scored thesis in the cohort on the topic 'Increasing the efficiency of solar modules by different cooling methods'
- Campaigned and achieved a request for scholarships for women in the STEM department
- Served as a staff-student liaison committee member for PSB Academy for 2 years
- Member of IES (Institute of Engineers in Singapore) Student Chapter - PSB Academy (2018 to 2020)
- Represented the students of cohort to Coventry University in the UK
Skills
- Team Leadership
- Cross Cultural Management
- Cross Functional team management
- Lean Six Sigma
- Team Management
- Microsoft Office Suite
- Call Centre Operations
- Customer Service
- Stakeholder Management
- Data Analysis
- Data Management
- Generating data driven reports
- ERP Platform - Plenty Markets
Timeline
Sortation Associate - Amazon
2023.11 - 2024.01
CUSTOMER SERVICE ADVISOR - Hinduja Global Solution (Contract for National Health Service)
2023.09 - 2023.11
ECOMMERCE LISTER - Oxfam
2023.05 - 2023.08
KNOWLEDGE WORKER - Indirect Procurement - Coca-Cola Europacific Partners
2022.06 - 2022.09
VOLUNTEER TEACHER - E-vidyaloka
2020.08 - 2021.08
TUTOR - PSB Academy
2019.01 - 2019.11
PRIVATE HOME TUTOR - Bright Tutors
2018.08 - 2021.01
INTERNSHIP STUDENT - CEMENT PACKAGING - JK Cement
2018.01 - 2018.03
BAKERY OPERATIVE - Harry Brot Gmbh
2017.03 - 2017.06
WAREHOUSE ASSISTANT - Deutsche Paket Dienst, DPD
2015.06 - 2017.12
Rhein Waal University of Applied Sciences - BACHELOR OF SCIENCE (B.S.) IN MECHANICAL ENGINEERING, Engineering
2014.10 - 2017.10
BUSINESS DEVELOPMENT EXECUTIVE - Luxus Pur
2014.10 - 2015.02
FREELANCE CONTENT WRITER - Freelancer.com
2012.08 - 2013.06
Cranfield University - MASTER OF SCIENCE (M.S.) IN MANAGEMENT, Management
Coventry University - BACHELOR OF SCIENCE (B.S.) IN MECHANICAL ENGINEERING,