Abhishek Eriyalath
Hillingdon,UK
Summary
Experienced professional with expertise in duty and floor management, leadership and staff training, and customer experience enhancement. Skilled in stock, inventory, and cellar management, cash handling, rota coordination, and conflict resolution to ensure seamless operations and guest satisfaction. Proficient in health and safety compliance, cost control with P&L awareness, operational audits, quality checks, upselling strategies for revenue growth, and utilising systems such as Microsoft Office, Opera PMS, and Aztec Till System. Dedicated to driving operational excellence while fostering team development and achieving business objectives.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bar Supervisor & Service Coach
Fuller Smith & Turner
London
01.2023 - 11.2025
- Lead day-to-day bar and restaurant operations, ensuring smooth service flow and high guest satisfaction.
- Managed, trained, and coached team of 10+ staff, increasing upsell performance by 30% in 4 months.
- Maintain 100% hygiene compliance through structured training, checklists, and audits.
- Support duty management tasks, including cashing up, rota planning, opening/closing, stock orders, and cellar operations.
- Enhance guest engagement and retention through personalised service strategies.
- Oversee internal audits, payroll accuracy, onboarding, and adherence to company SOPs.
- Scheduled shifts for staff members for efficient operation of bar.
Food & Beverage Assistant (Internship)
Taj Hotels & Resorts
Bangalore
01.2020 - 12.2021
- Supported restaurant, banqueting, and bar operations in luxury hotel setting.
- Coordinated with kitchen and service teams to ensure accuracy and speed of service.
- Helped increase positive guest feedback by 25% through proactive communication and service excellence.
Education
Master of Science - Hospitality & Tourism
University of Sunderland
London, UK 01.2022 - 01.2024
Bachelor of Science - Hospitality & Hotel Administration
Oriental School of Hotel Management
Kerala, India 01.2016 - 01.2019
Skills
- Duty & Floor Management
- Leadership & Staff Training
- Customer Experience Enhancement
- Stock, Inventory & Cellar Management
- Cash Handling
- Conflict Resolution
- Health & Safety
- Cost Control
- Operational Audits
- Upselling
- Microsoft Office
- Opera PMS
- Aztec Till System
Certification
- Emergency First Aid at Work - SPA Training UK
- Master Cellarman – Fuller's
- Food Safety Level 2 – Fuller's
- Health & Safety Level 2 – Fuller's
- Food Allergen Awareness – Fuller's
Accomplishments
- Boosted upselling performance by 30% through structured training modules.
- Maintained 100% hygiene audit compliance for consecutive inspections.
- Developed guest-focused service enhancements that increased repeat customer rates.
- Implemented workflow systems that improved team efficiency and communication.
AWARDS
Service Coach – Fuller Smith & Turner (2025)
LANGUAGES
English – Fluent
Hindi – Fluent
Malayalam – Fluent
Timeline
Bar Supervisor & Service Coach
Fuller Smith & Turner
01.2023 - 11.2025
Master of Science - Hospitality & Tourism
University of Sunderland
01.2022 - 01.2024
Food & Beverage Assistant (Internship)
Taj Hotels & Resorts
01.2020 - 12.2021
Bachelor of Science - Hospitality & Hotel Administration
Oriental School of Hotel Management
01.2016 - 01.2019