Abhishek Shaw
Customer Service Supervisor
Belfast,Belfast
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
1
1
Language
Education
Master of Science - Business Analytics
Queen's University Belfast
Belfast, UK 08.2025 - Current
Bachelor of Science - Business Statistics
St. John's College
- Agra, Uttar Pradesh 04.2001 -
High School Diploma -
St. Clares' Sr. Sec. School
Agra, Uttar Pradesh 04.2001 -
Skills
Problem-solving
Requirements gathering
Analytical thinking
Project management
Business process improvement
Data analysis
Decision-making
Team collaboration
Customer needs assessment
Time management
Accomplishments
- NCC ‘B’ Certificate – Awarded by the National Cadet Corps for demonstrating proficiency in leadership, discipline, drill, physical fitness, and national service activities.
- NCC AEC (Annual Training and Environmental Camp) Certificate – Successfully completed the intensive Air Wing camp (or Army Wing depending on your NCC unit), gaining skills in environmental awareness, adventure training, and military discipline.
- Certificate in Tourism & Heritage Management – Completed training in sustainable tourism strategies, heritage site conservation, and cultural resource management.
- Certificate in ITES-BPO,Soft Skills and Communicative English- Completed training in ITES-BPO , English Communication and Soft spoken skills.
Timeline
Master of Science - Business Analytics
Queen's University Belfast
08.2025 - Current
Bachelor of Science - Business Statistics
St. John's College
04.2001 -
High School Diploma -
St. Clares' Sr. Sec. School
04.2001 -