Abhishek Nath

• Collaborated with cross-functional teams to implement process improvements, leading to a better support experience for sellers.

• Maintained up-to-date knowledge of industry trends, ensuring accurate guidance was given to sellers regarding best practices.

• Streamlined processes for faster case resolution, resulting in increased customer loyalty.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly.

• Contributed innovative ideas during team meetings that led to significant enhancements in support processes.

• Provided exceptional service by exhibiting empathy in all interactions with distressed customers.

• Utilized advanced problem-solving skills to identify root causes of seller issues and develop sustainable solutions.

• Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.

• Increased customer retention through proactive outreach initiatives aimed at improving seller experiences on the platform.

• Improved team efficiency through consistent monitoring of performance metrics and providing constructive feedback.

• Conduct training sessions and create educational resources to empower sellers with the knowledge needed to thrive on Amazon's platform.

• Drive continuous improvement initiatives, identifying opportunities to streamline processes and enhance the seller support experience.

• Utilised CRM systems effectively, maintained accurate client records.
• Actioned customer feedback to enhance contact centre service provisions.
• Collaborated closely with stakeholders for alignment of objectives and goals.