Hi, I’m
ABHISHEK JAGATDEO
Stirling,Stirling
Summary
I'm an experienced HR professional with a genuine passion for fostering positive work environments. Recently, I achieved CIPD Level 7 accreditation from the University of Stirling, a journey that reflects my commitment to staying current in HR management practices. What drives me is the ability to build meaningful connections and facilitate the growth of individuals within a team. I take pride in my knack for identifying top talent and creating spaces for employees to thrive through impactful training and development initiatives. Beyond the professional realm, I am deeply dedicated to promoting equality, diversity, and inclusion – because I believe everyone deserves a workplace where they feel valued and heard. Currently on the lookout for full-time roles in Human Resource Management in the vibrant UK market, I'm excited about the prospect of contributing to a team that values innovation, employee development, and the richness that diversity brings.
Overview
3
years of professional experience
7
years of post-secondary education
Work history
Euro GaragesStirling, Stirling
Customer service assistant
10.2023 - Current
Job overview
- Assisted customers with product complaints, logged issues for investigation, and provided replacement items, resulting in a 20% increase in prompt issue resolution.
- Proficient in delivering outstanding customer service through active listening, empathy, and effective communication, resulting in the maintenance of a 95% customer satisfaction rate.
- Adept at identifying and resolving issues, demonstrating strong analytical and critical thinking abilities.
- Skilled in managing order workflows, showcasing precision and attention to detail in all tasks, resulting in a 15% improvement in order accuracy.
- Quick to grasp complex product information and adapt to industry-specific changes, contributing to a 30% increase in product knowledge among the team.
- Proficient in maintaining meticulous records, showcasing strong organizational skills, and proficiency in CRM systems.
- Effective in cross-departmental communication and collaborating with team members to achieve shared goals.
- Experienced in up-selling and cross-selling, highlighting my persuasive and sales-oriented abilities and driving a 10% increase in average transaction value.
- Skilled in collecting and reporting customer feedback, highlighting my contribution to continuous improvement.
- Proven track record of collaborative teamwork and mentoring new team members, resulting in 20% increase in team cohesion and the successful onboarding of new team members.
- Proficient in managing multiple tasks while meeting deadlines, showcasing effective time management, showcasing versatility, and contributing to a 20% increase in operational flexibility.
TheSocialtalksUnited Kingdom
Human Resources Intern
06.2023 - 12.2023
Job overview
- Collaborated with HR managers to refine the recruitment process, resulting in a 25% reduction in time-to-hire and ensuring a seamless end-to-end process.
- Implemented and analyzed employee engagement surveys, contributing to a 15% increase in overall employee satisfaction, positively impacting retention rates.
- Maintained statutory compliance, resulting in a 100% compliance rating during HR audits and minimizing company liability through accurate background checks on new hires.
- Enhanced onboarding processes, reducing onboarding time by 20% and achieving a 30% increase in new hire satisfaction.
- Updated and maintained the HR database, ensuring 99% accuracy in employee records, reducing errors and contributing to efficient HR operations.
- Acted as a point of contact for employee inquiries, achieving a 90% resolution rate and fostering positive employee relations.
- Facilitated an efficient recruitment process by managing job postings and interviews through Workday and LinkedIn.
- Provided HR advice based on knowledge of policies and labor laws, resulting in a 10% decrease in employee-related disputes
- Identified and addressed trends in employee relations issues, leading to a 20% reduction in recurring problems and a more proactive HR approach.
- Maintain accurate and up-to-date employee records in compliance with data protection regulations.
- Processed HR-related documentation with precision, achieving a 95% accuracy rate and ensuring compliance with data protection regulations
- Act as a point of contact for employee inquiries, demonstrating empathy and providing timely and effective resolutions.
- Identify trends in employee relations issues and collaborate with HR managers to develop proactive solutions.
- Assisted the HR team in general administration, maintaining optimal processing times and reducing administrative bottlenecks by 15%
German Doner KebabStirling, Stirling
Crew Member
10.2022 - 09.2023
Job overview
- Onboarded and delivered exceptional client service to 300 customers per shift during peak times.
- Memorized over 50+ different menu items and helped guide guests to their ideal dining experience. received the highest tips among all servers in 2022.
- Managed the POS & CRM systems and entered 50+ orders per hour with zero errors. Helped train 10+ new staff to use the technical systems.
ThinkRaw IndiaNew Delhi, India
HR Intern
11.2020 - 03.2022
Job overview
- Ensured 100% accuracy in personnel records, mitigating errors and facilitating efficient HR operations.
- Successfully responded to general HR queries within company-set Service Level Agreements (SLAs), achieving a 95% adherence rate and enhancing employee satisfaction.
- Supported the wider business by efficiently explaining procedures and policies, achieving a 90% satisfaction rate among employees, and reducing policy-related queries by 25%.
- Facilitated the recruitment process, resulting in a 20% reduction in time-to-hire and establishing favorable rates with recruitment agencies.
- Conducted new employee orientations, contributing to a 15% improvement in new hire satisfaction and understanding of emergency procedures.
- Streamlined benefits processes resulted in a 30% reduction in processing time for benefit enrollment and an overall improvement in employee benefits satisfaction.
- Assisted HR managers in recruiting employees based on value alignment, contributing to a 10% increase in employee retention.
- Highly trained in onboarding, achieving a 25% increase in the efficiency of the onboarding process and positively impacting employee retention.
- Aided employee retention by setting up enhanced training schemes, resulting in a 15% decrease in turnover rates
- Supported HR managers by collecting appropriate data for performance management, contributing to a 20% improvement in performance evaluation accuracy.
- Acted as a bridge between line managers and senior management, successfully implementing new policies with a 95% compliance rate, ensuring smooth transitions and understanding across all levels of the organization.
Misfito ShoutsCuttack, Odisha
Chief Executive Officer
09.2020 - 04.2021
Job overview
- Increased sales by 72% and helped in scaling up small-scale businesses during the global pandemic
- Recruited top professional fitness athletes and helped them with personal branding
- Developed original content through social listening and independent sources
- Produced and directed content and uploaded it to Youtube's content management system
- Employed task prioritization and time management skills to work on multiple projects simultaneously, submitting deliverables with agreed timeframes.
- Organized marketing plans and programs to best support business growth and development.
- Partnered with Red Bull India and Nvidia in organizing eSports competitions for youngsters.
Education
University of StirlingStirling
Master of Science from Human Resource Management
09.2022 - 09.2023
University overview
- Completed an MSc in Human Resource Management, which is accredited by the CIPD and awarded CIPD Level 7.
- Prepared a consultancy case study on value-based recruitment by researching healthcare and the not-for-profit sector and became the topper of the class by securing a merit.
- Secured the highest score in the Equality, Diversity, and Inclusion module by conducting primary research on the UK auto and motorsport industries to create a thorough consultancy report on McLaren Racing and a Distinction.
- Obtained distinction in the resourcing and talent management module, with excellent knowledge in performance management and absence management techniques in accordance with UK regulations.
- Trained to have in-depth knowledge of employment relations in the context of the UK and India.
Utkal UniversityBhubaneshwar, Odisha
Master of Science from COMMERCE ( Management & Marketing )
09.2018 - 12.2020
Christ College, Utkal UniversityCuttack, Odisha
Bachelor Of Commerce (B.Com) from Commerce and Management
04.2015 - 08.2018
Skills
- Employee Relations
- Recruitment
- Teamwork and Collaboration
- Equality, Diversity, and Inclusion
- Project Management
- Onboarding and Offboarding
- Customer Service
- Communication
- Complaint resolution
- Training and development
Timeline
Customer service assistant
Euro Garages
10.2023 - Current
Human Resources Intern
TheSocialtalks
06.2023 - 12.2023
Crew Member
German Doner Kebab
10.2022 - 09.2023
University of Stirling
Master of Science from Human Resource Management
09.2022 - 09.2023
HR Intern
ThinkRaw India
11.2020 - 03.2022
Chief Executive Officer
Misfito Shouts
09.2020 - 04.2021
Utkal University
Master of Science from COMMERCE ( Management & Marketing )
09.2018 - 12.2020
Christ College, Utkal University
Bachelor Of Commerce (B.Com) from Commerce and Management
04.2015 - 08.2018