Abhishek Hanchya
London
Summary
Versatile Support Analyst skilled in handling Data, Reports, technical issues, and product support tasks in a distributed environment. Aspiring to continue involvement in the field of Data Management.
Overview
3
3
years of professional experience
Work History
Support Analyst
Anthology Inc
02.2021 - 01.2024
- Analyzing, troubleshooting, and resolving issues faced by clients
- Generating reports based on client's requirement
- Educating clients on usage of product
- Coordinated with Development team related to required Defects and Enhancements
- Timely follow-up on issues and provided suitable solutions to improve customer experience
- Resolved more than 200 incidents per month with 90% customer satisfaction
- Conferred with sales team to manage product subscriptions
- Supported multiple products and contributed to improving quality of products
Customer Service Assistant
Movate
08.2020 - 01.2021
- Handling customer calls in professional manner
- Answering customer queries and providing them with proper update
- Managed more than 100 incoming calls per day
- Maintaining documentation for every call
- Appropriate and timely follow-up whenever required
- Escalating unresolved issues to respective departments for accurate results.
Education
Master of Science - Data Analytics
University of Ulster
London, United Kingdom01.2025
Bachelor of Engineering - Computer Science And Programming
Visvesvaraya Technological University
Belgaum, India01.2020
Skills
- Microsoft Office
- Power BI
- SQL
- C Programming
- Python Programming
- Application support
- Support ticketing systems
- Incident Management
Interest
- Stock and Option Trading
- Financial Markets
- Spirituality
Strength
- Appreciable verbal and written communication skills
- Analytical and problem-solving skills
- Team player and multi-tasking skills
Timeline
Support Analyst
Anthology Inc
02.2021 - 01.2024
Customer Service Assistant
Movate
08.2020 - 01.2021
Master of Science - Data Analytics
University of Ulster
Bachelor of Engineering - Computer Science And Programming
Visvesvaraya Technological University
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